Re: Five Star Service Worth Going To

From: JHarmon (jdharmon@earthlink.net)
Date: Sun Jan 02 2000 - 16:38:29 EST


Nope, don't work for DC. I have had good and bad experiences at both types of
dealerships. Still believe that it is worth checking it out for yourself first.
Jim
DACUDA

fawcett@uism.bu.edu wrote:

> Yup, I can agree with this but I'm curious if you (whoever you are) work for a
> dealership? I may poke fun at them 'cause of all the bad experiences I've read
> about on this list, but like I've said before I think I have found a 5 Star
> Dealership worthy of the name (Westminster Dodge in Mass.). I wonder if Dodge
> or DC would pay these guys to give lessons to existing dealerships (5 Star or
> not) that are lacking in customer service skills? I've been to bone-head
> dealerships before and it truly is one of the most frustrating experiences a
> person can have.
> Tom
>
> P.S. I don't work for the dealership.
>
> ______________________________ Reply Separator _________________________________
> Subject: Re: DML: Five Star Service Worth Going To
> Author: <dakota-truck@buffnet.net> at smtpout
> Date: 12/31/99 2:02 PM
>
> The five star dealer must go through a lot of training and constant
> evaluation to retain that designation. It really isn't easy. Sorry if
> someone has had a bad experience at one. Just because you had a bad
> experience, this does not mean all five star dealers are bad when it
> comes to service. Also remember, service is only part of the game! As a
> five star dealer, they solicit and pay much more attention to customer
> complaints. Try speaking with the service or general manager about it.
> Be open minded about it.
> Having certain genetalia has nothing to do with it. That may be caused by the
> service advisor, not the dealership.
>
> <snip>



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