Shaun,
I would really recommend Fullerton Dodge. Ask for Jaime to diagnose the problem.
He is incredible.
Jim
Shaun.Hendricks@bergenbrunswig.com wrote:
> Hello all:
>
> I'm having some serious issues with the technical quality of Dealership
> Mechanics. Two weeks into owning my Dakota (everything was peachy keen), I
> was braking into a right hand corner. I heard a massive "bang!" from the
> front end. I stopped, checked it out, everything seemed to be okay. Ever
> since then, I've had a slight clunk when turning, accellerating, or braking.
> I can feel it in the gas pedal, the brake pedal and the steering wheel. I
> took the truck into Huntington Beach Dodge (see Dave in Fleet if you want to
> buy a Dodge, but avoid their service department like the plague!) about a
> month after the incident and they just shrugged ("We can't feel it") and acted
> like I was insane. Admittedly, it wasn't incredibly noticeable back then, but
> to someone who drove it everyday, I could feel it. I waited about a year and
> took it into Tuttle-Click Dodge [A Five Star Dealer] in Irvine. They gave me
> the same song and dance, ("We can't find it": it was more noticeable now) and
> fixed the other thing I had it in for. A few months later I took it back in
> for some other problems and mentioned that the clunk was getting worse. I
> gave them all the TSB's on the truck and they replaced the intermediate
> steering shaft. I don't get the 'click' I used to get when turning the wheel
> through 180 degrees, but I still get the clunk and pop in the steering,
> accellerator, and brake pedal. I waited until I needed to take it in again,
> their service writer VERIFIED the problem, (this is at 35K mi, last Friday)
> and they supposedly found a bad front wheel bearing that was causing the
> problem. Well, I took the truck home last night, it still clunks and thunks
> on accelleration/decelleration. Tomorrow the truck will be out of warranty by
> mileage (It's a '98 SLT+), I don't want to sit still and take this. I'm going
> to write a letter to Diamler-Chrysler. I need to know who I can write to and
> get a response from. Have any of you had success with a DC contact? If so,
> could you let me know? I want to write this letter to them, carbon copy the
> zone manager, and the dealership: just so that everyone is on the same page.
> I can't take any more days off of work to get a seemingly minor problem fixed.
> Any help would be appreciated...
>
> Shaun H.
This archive was generated by hypermail 2b29 : Fri Jun 20 2003 - 11:50:41 EDT