Go to www.sema.org They have info on this issue and would be willing to
assist.
Stlaurent Mr Steven wrote:
> Bob, get with Bernd on this issue. I think he has or knows the website that
> has the copy of the last Supreme Court ruling over this very issue and
> outcome was that the consumer was right. This could be a class action law
> suite with DC if this gets really ugly and will embarrassed the wonder child
> called the FIVE STAR dealer over national TV. I would present a copy to the
> dealership general manager or the owner if they continue on the same course
> with your warranty.
>
> -------------------------------------------
> Steven St.Laurent
> Test Engineer
> Test Branch, GSD, MCTSSA
> MARCORSYSCOM, USMC
> 760-725-2506 (DSN 365-2506)
> Work:mailto:stlaurents@mctssa.usmc.mil
> Home:mailto:saint1958@home.com
>
> -----Original Message-----
> From: Bob Mankin [mailto:bob@cadpros.com]
> Sent: Tuesday, May 09, 2000 4:31 PM
> To: dakota-truck@buffnet.net
> Subject: Re: DML: another hotchkis Question
>
> Sam Parthemer wrote:
> >
> > Answer #1: The only thing affected are the parts removed
> > (springs, shocks, etc.) So, really, NO, it won't affect
> > your warranty-- I've had my '00 RT to the dealership for a
> > few items under warranty, and no problems having the
> > Hotchkis suspension.
>
> Sam,
>
> Be careful. It depends on how big a prick your dealer wants to be. Today
> I learned the local service manager CANCELED my ENTIRE warranty(both
> standard and extended that I paid extra for) over a dispute I'm having
> with them on warranty issues from last week. At first they were going to
> replace some bearings in the rear end, but once the service head got
> involved, he stated he would not service my vehicle and that was that.
> He is pointing to the suspension modifications as his reason.
>
> The cancelation was a complete surprise to me and it was only after I
> called the national customer complaint line today that I even learned
> about it. I was livid when I heard. The dealer said nothing about
> canceling and I haven't been able to get any straight answers yet. All
> my calls to the general manager are being referred back down to the
> service manager that I have the beef with. There is NO RECOURSE beyond
> the district representative on these issues and the guy here is already
> on the service managers side(Good ole boys club). The warranty maunal
> will suggest differently, but call the national number yourself and ask
> questions. Lots of them. It and the whole 5 Star program they brag so
> much about is a complete sham, IMO and IME. As a consumer with a
> borderline warranty issue, you are at their mercy, sorry to say.
>
> I see a really ugly, drawn out situation ahead for me and legally I
> don't think their moves will stand, but it'll be some painful exchanges
> and lots of arbitration before I ever get any relief on this one.
>
> Buyer beware. And if anyone on this list is considering buying ANYTHING
> from Stevens Creek Dodge in San Jose, CA, just say NO! You're setting
> yourself up for a nightmare if you ever attempt to modify the truck
> during the warranty period. Not my first, but my third bad experience
> with this service department over 2 different vehicles. Never again!
>
> Bob
This archive was generated by hypermail 2b29 : Fri Jun 20 2003 - 11:51:15 EDT