The first part of this post is a reply from DC. Perfect form letter.
SHEESH! They didn't answer a single question. The second part of this post
is my original inquiry to DC.
Ron
00 SLT QC 4X2 5.9 46RE 3.55 LSD
-----Original Message-----
From: Do_Not_Reply@daimlerchrysler.com
[mailto:Do_Not_Reply@daimlerchrysler.com]
Sent: Wednesday, August 23, 2000 7:07 AM
To: ron-wong@home.com
Subject: DaimlerChrysler Customer Assistance [#59505]
Dear Ronald:
Thank you for your recent e-mail to DaimlerChrysler Motors Corporation.
The time and effort you took to communicate is appreciated. Constructive
criticism of the kind offered in your note is always a welcomed and
important way of getting feedback. It is a help in providing the greatest
possible satisfaction and product quality for customers.
Please feel free to communicate with us again whenever you have constructive
comments or criticism.
Please do not use your email's 'Reply' function in response to this message.
If you have a need to reply to this, please visit us again at
http://www.dcanswers.com/reply/index.html?reply.jsp?ticket_id=59505&referenc
e=7614884& or, you may call us at 800-992-1997, between 8:00 a.m. and 5:00
p.m., Monday thru Friday. You will be prompted for this Reference Number
7614884.
Sincerely,
Vaughn Beighle
Senior Staff Representative
DaimlerChrysler Customer Assistance Center
****************************************
------- Original Message --------
From: ron-wong@home.com
Date: 08/22/00 14:53:29
Form Selected:
--------------
Customer Type: Owner
Category: VehicleComments
Sub Category: Current Chrysler Vehicles
Brief Description:
------------------
Dodge Dakota Brakes
Comments:
---------
I guess I'm having a problem dealing with these comments from various Dodge
truck owners after spending $26,000 on a new vehicle. Why would DC risk
"cheap parts" on a mechanism that is critical to stopping a vehicle? It
isn't like the problem just cropped up. I've seen complaints from owners
since 1990. The following excerpt is from a three-time Dakota owner. He
loves your truck but hates your brakes. I think I would like to hear DC's
side of the story. Didn't Chrysler almost go under because of shoddy
workmanship? Could DC be the next Firestone? I've heard of some serious
problems regarding defective brakes. I will be keeping an eye on mine but
I would like some answers in the meantime. Ron EXCERPT: Most of the
brake components(pads, rotors, calipers, drums, etc..)are "cheap material"
You shouldn't need to worry about the rear brakes too much though, since
the front brakes do 70-80% of the braking. As for the front brakes, I'd
almost be willing to bet!
the house on it that you will have premature problems :( I am
currently driving the third dakota that I have owned, and I had problems
with all of them....97 Dak CC--Right front caliper sticking causing pad to
wear. Replace both calipers(25k miles) 98 Dak RC--inner front brake pad
worn to metal causing rotor to get bad grooves.Replace pads and one
rotor.(17k miles) 00 Dak CC Warped rotors(15k miles), want to replace with
high performance ones. Most of the time I don't drive my truck very hard
either.....The brakes just suck!
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