The approach I take at a dealer is one most couldn't get away with, but
tends to cut problems off in the beginning.
I always introduce myself to the service manager. I let him know I'm a
serious enthusist, I drive Mopars, I race mopars, I own a fleet of mopars.
I let him know I grew up at a Mopar dealership and know what his problems,
concerns, and limitations are.
I probably know more about my vehicles than any customer he'll ever meet, I
don't want any BS, I don't expect any. I don't have time for games. I
have modifications to the vehicle. I'd be glad to point them out or
explain them. I understand the warranty law, I am an attorney and have
been active in the aftermarket industry.
I hope you don't take offense, but I think if we understand each other from
the onset we'll have fewer problems. I'm new to this town, I have a lot of
cars to take care of. I want us to be straight with each other.
Three times it has worked well. The fourth the guy freaked out. Wanted to
know what I was accusing him of??? Having actually grown up at
dealerships, I don't have much patience for the crap they pull. I figure
it is only fair for them to know, I'm not afraid to get medieval on their
collective arses...
This archive was generated by hypermail 2b29 : Fri Jun 20 2003 - 11:56:26 EDT