Sema gave us the FTC number (and a case number) and we called them. Took
all but 4 days for everything to get resolved.
- Bernd
-----Original Message-----
From: owner-dakota-truck@bent.twistedbits.net
[mailto:owner-dakota-truck@bent.twistedbits.net] On Behalf Of Bob Mankin
Sent: Thursday, January 08, 2004 10:02 AM
To: dakota-truck@dakota-truck.net
Subject: RE: DML: Warranty Trouble with Supercharger and other mods?
The FTC is not an enforcement arm, plus the fact they are woefully
understaffed. The FTC logs complaints and if it finds a pile of complaints
with a particular organization it *MAY* take some action at some
undetermined later date once it receives some undetermined number of
complaints. You might be able to get a form letter response, but that's
about it. IOW, don't hang your hat on it.
SEMA might help you if this were a regular warranty issue. I don't think
that applies in Sam's case.
Sam, you're gonna have to round up the facts, research the laws, then file
pro se. Attorney would cost you far more than the tranny job would and if
you're not airtight, you're on the hook for his fees as well as attorney
fees on the other side. Small claims is about your best hope. Letter writing
or playing poker over the phone won't get you anywhere on that one.
Bob
> -----Original Message-----
> From: owner-dakota-truck@bent.twistedbits.net
> [mailto:owner-dakota-truck@bent.twistedbits.net]On Behalf Of Bernd D.
> Ratsch
> Sent: Thursday, January 08, 2004 3:51 AM
> To: dakota-truck@dakota-truck.net
> Subject: RE: DML: Warranty Trouble with Supercharger and other mods?
>
>
>
>
> http://www.sema.org/warranty (Open a case, contact the FTC as well,
> and watch what happens). We did this with a '99 R/T (Supercharged,
> HEAVILY modified as well) and a driveline vibration. Was "Black
> Flagged" (as it's properly called) and after the complaint...had all
> of the warranty items taken care of and then some.
>
> Hey...scan those sheets, I'd like to take a look at them.
>
> - Bernd
>
> -----Original Message-----
> From: owner-dakota-truck@bent.twistedbits.net
> [mailto:owner-dakota-truck@bent.twistedbits.net] On Behalf Of Sam
> Sent: Thursday, January 08, 2004 2:12 AM
> To: dakota-truck@dakota-truck.net
> Subject: RE: DML: Warranty Trouble with Supercharger and other mods?
>
>
>
> Yeah I got blackballed by the area rep 2 weeks ago. Complete BS-- the
> tranny rebuild was a complete FUBAR by the dealership 1850 miles later
> it comes apart--, and all that the area rep can comment on (after I
> told him specifically I had an M1, a mopar PERFORMANCE part sold by
> their dealerships, and Mopar Headers)--- "UH-- your truck is heavily
> modified, it does not have mopar headers (BS, they are ceramic
> coated), your truck doesn't have a mopar intake manifold (HELLO, it's
> not a factory manifold, but It's definitely mopar-- has the LOGO
> Pentagram right there), uh-- you don't have stock valve covers (I do,
> they are
> powdercoated)-- UH-- your truck has different seats (YEAH, sure does,
> WTF does that have to do with a transmission that had a defective
> reman'd mopar converter installed + a tranny that was 2 quarts over
> filled + the tech left
> the magnet out of the pan!)--- and you have some sort of exhaust
> system on
> this truck--- I am denying any warranty claims, and also flagging
> your truck
> to prevent further services by any DC dealership-- they will not service
> your vehicle. If you have any questions, call me. Have a Happy
> New Year!"
>
> I've got a few printout sheets to let yawl know-- mopar is averaging
> 490 46RE front clutch kits a week nation wide, 489 46RE torque
> converters nationa wide, and nearly 300 complete seal/rebuild kits
> nationwide-- PER WEEK!
>
> ALSO-- local dealership-- a guy recently came in with a 2002 3.9L
> dakota for a 3k oil change. During the oil change he noticed a Mopar
> Cold Air Intake kit in the parts department-- he asked a few
> questions, and $300+
> dollars later, the mechanics threw it on. Then about 2-3 months later
> he came back with a condensor that blew, and dumped all the R134...
> dropped off the truck (it had only ~12k miles on it)-- and that
> afternoon was told it would cost him $9xx.00 dollars for the repair...
> WTF? I have a 7/70 powertrain warranty --- Well, turns out DC had a
> inspector going around, and
> the day he had his cold air kit installed, 3 months back, they checked his
> vehicle during the oil change, and noticed the intake-- took down the vin
> number and off he went... and the
> inspector VOIDED his warranty, without warning or notice. That said,
> the gentleman with the 3.9L 2002 is now suing DC, and the
> dealership, and is
> mad as hell.
>
> Wonder how this new Mopar SPEED crap is going to pan out-- let's see--
> we sell the parts that will void your warranty, and we'll have a new
> catalog for it too.
>
>
This archive was generated by hypermail 2b29 : Sun Feb 01 2004 - 16:29:49 EST