Folks,
I just had a very rude awakening to the realization of how good of a list
we
have here.
Two days ago I joined a Yahoo group devoted to the manufacturer of my
travel
trailer. Based on past experience on this list, DiRT, 3rd and 4th gen
F-Body lists, I expected to find a group of people who are knowledgeable
about their TT's and are eager to share their knowledge and experiences
with
the rest of the group, but especially those who are new to the group. How
wrong I was. Turns out my description of them being DEVOTED to the
manufacturer was all to much a reality.
There were a couple of people besides myself who have had some warranty
issues with the manufacturer. The manufacturer has been denying warranty
work to us stating the areas in question is the owners responsibility to
maintain even one day after signing the papers. In my case it was a leaking
roof. After nearly a month of trying to get this resolved I bought a tube
of
rubber roof sealant for $8.00 and will repair the area myself in about 15
minutes. This is on a 9 month old unit which has a 1 year bumper to bumper
warranty plus a 12 year roof warranty.
I was actually told by one person that in their opinion I would never be
happy and should sell the trailer and take up another hobby altogether.
They
said this simply because I asked someone how I am supposed to maintain (the
common thread was that neither myself or the other two people had properly
maintained their TT's) a brand new unit to prevent leaks that were
happening
when I bought it but never saw until the first rain. Two other people
replied that they agreed with this person and wished the group was
moderated
so messages such as mine would be deleted before they ever hit the list! In
the nearly 10 years I have been on various email lists, this is the first
time I have seen such behavior aimed at either myself or anyone else on the
list. Needless to say, I have unsub'd.
Anyway, thanks for letting me vent, even if you didn't give me prior
approval :)
Take care everyone - even those I don't always agree with.
John
http://lonestar.texas.net/jndneff/dakota/dakota.html
PS, the Dak still pulls the trailer without any problems!
This archive was generated by hypermail 2b29 : Mon Mar 01 2004 - 00:34:04 EST