Russ,
This is definitely the way to go!
1. Get your truck fixed to YOUR satisfaction.
2. Expose these bastards or they'll keep making chumps out of people!
Other than that documenting names & dates, keeping a cool head when
speaking your piece and getting everything in writing will work
wonders for you. Remember anything said ultimately boils down to a he
said/she said circular argument if they choose to deny it. Something
in writing is available for all to see and will really put the
pressure on these turkeys!
T.
<<It sounds like they feel they can shine you on and get away with it.
Three strikes and they are out. I would avoid that organization in the
future and get a quote from the best body shop in town. Ask at some
Mercedes repair places and get some referrals where they would go to
get the best paint job. Pick one with good references and get a
"Mercedes quality" estimate. Tell them you want the best paint!
Then mail a certified letter to the dealership detailing your three
attempts and asking for them to pay for the $5000 it should cost.
Mention that if you do not get an answer in seven days you will
contact all the local TV & radio consumer shows and CC. If that does
not do it a good lawyer will get you a free truck.>>
Dkota4by4 wrote:
>Well, for all of you who remember my paint problems...they continue.
I just picked my truck up from the dealer for a repaint for the THIRD
time. The first time they were supposed to (according to the Asst.
service manager)strip the truck to the metal, prep, prime, and
respray. Well, that never happened because the spots were still
there. The second time....same
>thing...but when l picked the truck up...there were scratches in the
hood in addition to the pits. Now, l pick it up the third time (again
they were supposed to take it to the metal and start over) and same
thing...including the scratches. These guys have done nothing but
buff the truck each time.
>While l was waiting for them to bring my truck around l talked to the
body shop manager and he told me they had stripped the truck and
started over from scratch. After looking at the truck (and a few
expletives) he told me they didn't strip the truck because they
decided there was no need to...even though they charged CC for a full
$1500 paint job. (l hate to be lied to) When l took it in the last
time the Service manager admitted that it "didn't appear" that the top
was ever touched. Now they want me to take it to them again and let
them "fix it right". My question is..what should l do? I do NOT want
to take it back because they have already ruined it 3 times. but what
are my options. When l call CC they say they want to let their
factory rep take a look at it..but he hasn't called me back once since
May... Any and all advice is welcome and appreciated. I may have to
call the BBB and the local news station (they do a segment on consumer
rip offs)...
>
>Russ
>97 4X4 318 CC
I hope this helps.
Mark Bate
KD6RMI@K6.net
+1.510.429-9100
Think different... Beware of geeks bearing gifts.
W 116.33 Euro/M 117.??>>
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