Re: Re: Re: dealer service

From: Jack Hilton III (HEMI@charter.net)
Date: Wed Jan 20 1999 - 16:08:50 EST


You didn't notice any of this before you bought it ?

At the very least , you should have seen the bed misalignment .

At 02:08 PM 1/20/1999 -0700, you wrote:
>let me tell you this,i bought my 99 dickota 5 weeks ago,its at the dealer
>now,it has 1800 miles on it and so far this is it;1.auto trans slips,2.bed
>is off center 3/8",3.both right tires are out of round, 4.the front end
>shimmy's, 5.pulls to left,6.noises in dash,7.fuel pump went out.......cant
>wait to hit 2000 miles
>-----Original Message-----
>From: Sam Parthemer <srp@home.com>
>To: dakota-truck@buffnet.net <dakota-truck@buffnet.net>
>Date: Wednesday, January 20, 1999 6:40 AM
>Subject: DML: Re: dealer service
>
>
>>I got the phone call. Told them that I gave them a rating of 2 (also),
>>and stated that I brought the truck in for a loose fender (bed), a free
>>oil change, and the popping noise. The service guy took 20 minutes to
>>get me checked in (made me late for work), and argued with my re:
>>the popping noise... AND they didn't call me when the truck was ready...
>>They said they called (lie), but no one answered... I gave then my PCS
>>#, which has Voicemail (which I told them to leave a message if I
>>didn't get the call...) If I didn't have to bitch the guy out (service
>>rep)
>>on the phone re: popping noise which they have NEVER heard about
>>on any Dakotas (yeah right), I told the guy on the phone that they might
>>have gotten a 4 out of 5...
>>
>>He asked "What could they do give better service to their customers?"
>>I replied "Fire the guy that was my service rep/advisor, and get people
>>that listen to the customer, rather than plug in their 'own' descriptions
>of
>>problems or symptoms when a vehicle is brought in for repair." I had to
>>explain to the bonehead (advisor) that I know there's a TSB and possibly
>>a recall for the '98 RT bed bolts, and that I have 'friends' all across the
>>country with the same problem. He said there's nothing listed for the '99
>>RTs.... I had to EXPLAIN again, that I understand that, but take into
>>account
>>that the 99's are so new, that those issues probably won't surface for a
>>while
>>(until more 99's are on the road)... and could he please pull his head out
>>of
>>his ...... try to put 2 and 2 together to see that the problem MIGHT have
>>carried
>>over into the '99 model year, and that he MIGHT be the first guy to
>actually
>>care enough about customer satisfaction that he could look into/report this
>>problem... It was like talking to a wall that didn't echo... You got
>me??
>>I've
>>seen deer in the headlights that had more clue than this guy.
>>
>>Just to throw out something:
>>HOW MANY PEOPLE ON THE DML HAVE POPPING BEDS???
>>
>>and
>>
>>HOW MANY PEOPLE HAVE THE LOUSY SEAT BELTS THAT DON'T RETRACT??
>>
>>These I feel will be the TWO main things that haunt the Dakota line.
>>Crummy seatbeats (I have slammed mine in the door more times than I can
>>count).
>>and the mysterious bed bolts that pop only when the service manager isn't
>in
>>the
>>vehicle.
>>
>>Next dealer visit will be to Carl Burger....with an Attitude...
>>
>>Sam '95 SLT
>> '99 RT
>>
>>
>>-----Original Message-----
>>From: Martin <martindt@pacbell.net>
>>To: DML <dakota-truck@buffnet.net>
>>Date: Wednesday, January 20, 1999 11:49 AM
>>Subject: DML: dealer service
>>
>>
>>>DML,
>>>
>>>My dak is in the shop for the check engine light, popping noise and
>>>wheel balance at Kearny Mesa Dodge. Hey Sam this time the shop forman is
>>>going to look at it. Did they call you for a service rating? I gave them
>>>a rating of 2 on a 1-5 scale and what I thought about my last dealer
>>>service.
>>>
>>>--
>>>Martin Tolentino
>>>
>>>99 Dakota R/T CC
>>>
>>>
>>
>>
>
>
>--
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>
>

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Jack Hilton III

Black 1998 Dodge Dakota R/T Club Cab

Charter Pipeline......the Next Wave.....

HEMI@charter.net

http://webpages.charter.net/hemi/jbd1.html

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