Damn,
Talk about persistence!!!!!!
Good job.
(And I don't even have an R/T!)
-----Original Message-----
From: Randy Fox <foxra@nad.adventist.org>
To: DakotarRT list moderator <dakotart@egroups.com>; DML Moderator
<dakota-truck@buffnet.net>
Date: Thursday, May 13, 1999 8:49 PM
Subject: DML: SOME GOOD NEWS FROM DAIMLER-CHRYSLER (RE: towing)
>
>When I got the letter from my dealer this afternoon (signed from the VP
>of Dodge),
>I tried in vain to reach him or any of the PR people for comment on what
>would be
>done about after market hitch reimbursement and buy backs for those who
>need a
>real truck for towing.
>
>All I could get was answering machines and I suspected that after all
>the calls and
>emails from list members, they were probably screening calls to find out
>if it's more
>of us demanding answers. But I left a message (with a different name)
>on each
>recorder so hopefully somebody would call me back--not realizing I left
>all of
>those different messages myself.
>
>When I did get a live person it was an operator and then she would
>transfer me
>and the next person would tell me I needed a different phone number all
>together.
>I kept trying all the automated menu options with no success, then I had
>an idea.
>
>I called back and selected the number to indicate I was a DEALERSHIP
>(not
>a customer) hoping this would get me to someone with some information.
>Then
>the electronic voice asked me for my dealer code. Well, I had to start
>pushing
>numbers at random, and on the fourth try, I stumbled onto a real
>dealership code!
>
>Then someone in the "KNOW" picked up the phone and asked me for more
>dealer
>information. I said, "I must have hit a wrong button on the menu" (I
>did not say intentionally, he he.. :o). I asked to speak to the vice
>president or PR contacts.
>Then they asked the dreaded question, "Who is calling?" Well, I
>couldn't fake
>this very well, so I just ignored her question and said I was calling
>about the letter
>that all dealers had received regarding the reduced towing capacity of
>the R/T.
>
>Then she asked again who I was. At this point I figured I better answer
>her
>question if I didn't want to hear a dial tone...So I stated my name and
>imediately
>launched into a brief but informative update on the entire situation.
>She was taken
>back by how much I knew. She looked me up on the computer and mentioned
>
>that I had already called several times in the last few days on this
>issue, to which I
>replied, "And unless I get some answers right now, I'm gonna keep
>calling!"
>
>Now she got the message I wasn't taking no for an answer, so I began
>quizing her
>about the fact that this letter completely ignored two very important
>concerns:
>1) Reimbursement for aftermarket hitches and 2) buy backs for those
>people who
>need to tow more than 2,000 pounds.
>
>She said that this recall affects 8,000 R/T's and they are in the
>process of sending
>EVERY OWNER who is in their system from a Dodge Dealership purchase, a
>three page letter which addresses my concerns (and much more, I have a
>hunch).
>
>KEEP READING, THIS IS WHERE THE GOOD NEWS BEGINS
>
>She was very vague about this, but she did mention a possible fix for
>the towing
>problem.
>
>She also mentioned possible reimbursement for aftermarket hitches.
>
>Then she said, if the problem could not be corrected, Chrysler will give
>each
>owner the opportunity to sell the truck back to them (with minimal loss)
>since
>it cannot tow the advertised weight, and we wouldn't take a depreciation
>hit
>if we weren't switching vehicles within the first 12 months. She did
>not say
>if you'd have to buy another Dodge to take advantage of the buy back.
>
>She said if what we would be happy with as a replacement does not exist
>in the
>leftover '99 models, we might be able to delay a buy back until the 2000
>models
>come out. In my situation, there is only one truck in a five state area
>that is the
>right color with the right options (and I already have it on hold so I
>can act the
>day I get my letter--if a fix for the problem is not pending).
>
>Evidently when we get this letter, the ball is in our court. She said
>they are
>addressing this issue in the appropriate ways as fast as possible and
>that
>continuing to call will not accomplish anything more than waiting will.
>
>Unless she was lying to me, I have a renewed faith that Chrysler will
>look out
>for us--the customers. I hope I am not disappointed by the actual
>outcome.
>
>I'd appreciate it if the first person to get a letter would share it
>with the rest of us
>ASAP so we can all figure out which option works best for each of
>us--since
>there's bound to be a delay in when these letters arrive all around the
>country.
>
>Randy Fox
>
>
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