Joe, I am familiar with the Survey Cards. I have filled them out before. In
this
last case, I did not actually receive any service so I won't get a card.
In the case of the message posted by NVMYDakota@aol.com, this dealership
needs an "attitude adjustment". This is a good example of how the 5-Star
Rating means little or nothing. Buy the way, Viper Certification means
someone
in the shop has gone to school to learn how to work on the Vipers. In the
case
of Sterling Heights Dodge, they are also Viper Certified. I brought my
buddy's
Viper GTS in for service (because he was out of town on business). The
appointment
was made well in advance. The problem was simple. A drivers seat/back
adjustment
lever mechanism. When I got the Viper in for the set appointment, the service
managers informed me "they do not stock" Viper Parts. When I asked why they
didn't order the part when the appointment was made, I got no answer except
"we don't stock Viper parts". I was told to leave the vehicle for a few
days, which
of course, I did not. Another example of 5-Star service.
Jon, I was sorry to read about the treatment your father received. Another
example of a 5-Star Dealership that needs an attitude adjustment. The fact
that your father bought his next vehicle from another dealer won't really
hurt them
and they know it. I heard in CNN this morning that Ford and GM had bought
some dealerships (out West) and consolidated them. The independent franchised
dealers are complaining bitterly that gives the factory dealerships an unfair
advantage. Maybe this is what it will take to wake some of these people up.
It would certainly be in the Corporations best interest to cleanup the
dealerships
they own and bring real customer care back. If they did that, it would
really put
the hurt on the independent dealers who operate "business as usual".
I have sent my comments to your Dealer WebPage for Sterling Heights Dodge.
David R.
Sterling Heights
Michigan
drd892@aol.com
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