Re: RE: DC service departments

From: Mark Campbell (bah240sx@shelby.net)
Date: Tue Nov 02 1999 - 19:19:56 EST


Jon,
  Heh, funny you should mention that. I tried the local C-P dealer service
center and they immediately referred me to the dodge place when they heard I
had a dakota. They said they couldn't work on dodges.

Mark

> Hey Mark - I feel for ya, buddy! And yes, if it's purple (or some kind of
a
> purple shade), it can be a lemon. We had a '96 Stratus that was "Light
Iris"
> (basically lavender) and it was nothing but problems from the get go. As
far
> as dealerships in your area, have you tried a Chrysler-Plymouth dealer
> instead? I've taken my Dak to one before, with no problems at all. Talk
> about service! (Unless the two dealers you've been to are all
> Dodge-Chrysler-Plymouth combined, then you're S-O-L!) Otherwise, try one
of
> the dealers again, and tell them if you get the run around again, you'll
> call DC direct and complain about them. Good luck!
>
> Jon W., Milwaukee (jon_w@tjhale.com)
> '94 CC SLT V6 5spd
>
>
> -----Original Message-----
> From: owner-dakota-truck@buffnet.net
> [mailto:owner-dakota-truck@buffnet.net]On Behalf Of Mark Campbell
> Sent: Monday, November 01, 1999 5:29 PM
> To: dakota-truck@buffnet.net
> Subject: DML: DC service departments
>
>
> !!Warning high bitchin content!!
>
> After having my Dakota serviced at a local dealership, I've realized how
> dissatisfied I'm becoming with my truck or at least the service I'm
getting.
> When I bought my truck from the used car section of Keffer Dodge in
> Charlotte, NC, I was promised several things in the deal: New tires, a
> front end alignment, scratch removal and detailing. I set up an
appointment
> for the next day at 1:45PM with the understanding that it I would be
using
> my lunch hour (or so) to get this done. I arrived about 1:30 the next day
> and they cheerfully took my keys and told me to have a seat in the waiting
> room. About 2 hours and several inquiries later, I saw the tires being
> delivered. It's not like they didn't know 24 hours before that they would
> be changing the tires, they just waited until I had dropped the truck off
to
> order the damn things from a local supplier. Another hour (and several
more
> inquiries) later the truck was pulled out of the service center. Now the
> best part, "If you could wait just about another hour we can get those
> scratches removed". So after missing about 3 hours of work, they expected
> me to wait "just a little while longer". I was out of there and vowed
never
> to come back again. I never went back and have been driving a scratched
> (nothing major) truck for about 8 months now. I don't even want to get
into
> the part where the salesman assured me there would be no problem returning
> my rental car (2 days later).
>
> Now I have this problem with my check engine light. I take it to Craig
> Dodge in Gastonia, NC on a day they set to have it checked out. I was
there
> before 9 AM, they notified me at about 1:30PM that it was the cat and they
> didn't have one in stock. We set up another day about a week later to
have
> it replaced. I call the day before the appointment to check and see if
they
> have the cat in stock now, they do. I drop the truck off before 8:30AM,
> they call me at about 1:30PM to tell me that because of my FloMaster being
> welded on, I would have to pay to have another shop cut and re-weld the
new
> cat in place. I OK that. At 4PM I call to check and see if everythings
> done, it's not. They don't know when the truck will be back from the
other
> shop, "check back at about 5". I work about 1/2 hour away from the
> dealership so I leave at about 4:30 and get there shortly after 5. My
truck
> isn't there, it pulls in after about 5 minutes. The only problem is the
> check engine light is still on and the mechanic who's been working on my
> truck left at 5 so I'm asked if I can leave it there for the night or drop
> it off tomorrow. Now I was told it would take about a day to replace the
> cat and have everything all buttoned up nice and neat. Now they want me
to
> leave and pay for a third day in a rental car for a job that should have
> taken one day so I let the Service Department manager know. He informs me
> that an appointment doesn't mean they might actually start working on the
> truck when it's dropped off. I know that, but I expect something to start
> happening before over half the day is gone. Especially after I'd already
> had it in the earlier week, it's not like I rolled in off the street with
a
> problem, I was bringing it in on days they had told ME to come in. Well
> I'll be stopping by tomorrow to have the check engine light turned off and
> the computer scanned for any other codes. After that, I think I've found
> another dealership to mark off my list. The only problem I have is that
the
> only other dealerships in my area are WAY out of my way, and I can't take
a
> day off everytime I have to take the truck in for service.
>
> If you've read through this whole thing, thank you and I'm sorry. I just
> had to vent.
>
> Mark Campbell
> 98 V6 auto
> "It's purple so it can't be a lemon, right?"
>



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