Sorry i don't have the contact list but would also love to have it.
I Just took my truck in this morning because i had a bold spot in my carpet and an unresolved problem with my brakes. The dealer knows me very well after the 10th visit of me asking for the manage instead of the tech. reps. I walked in their and they did not even say hello. All they said is can i have your keys (rudely). I told the guy my probs. and he acted as if he didn't even hear me.
I have begun a long letter (3 pages and not even half way) about how the delear has treated me. I am only 19 so they better relize that if they want to stay in business they better caiter to us youngsters. It's pretty sad when they are the only 5-star rated delear in about 1 hour drive and they don't even treat me with respect.
tim
Subj: DML: Daimler-Chrysler Contact(s)
Date: Tue, 11 Apr 2000 11:35:40 AM Eastern Daylight Time
From: Shaun.Hendricks@bergenbrunswig.com
To: dakota-truck@buffnet.net
Hello all:
I'm having some serious issues with the technical quality of Dealership
Mechanics. Two weeks into owning my Dakota (everything was peachy keen), I
was braking into a right hand corner. I heard a massive "bang!" from the
front end. I stopped, checked it out, everything seemed to be okay. Ever
since then, I've had a slight clunk when turning, accellerating, or braking.
I can feel it in the gas pedal, the brake pedal and the steering wheel. I
took the truck into Huntington Beach Dodge (see Dave in Fleet if you want to
buy a Dodge, but avoid their service department like the plague!) about a
month after the incident and they just shrugged ("We can't feel it") and
actedlike I was insane. Admittedly, it wasn't incredibly noticeable back
then, but
to someone who drove it everyday, I could feel it. I waited about a year and
took it into Tuttle-Click Dodge [A Five Star Dealer] in Irvine. They gave me
the same song and dance, ("We can't find it": it was more noticeable now) and
fixed the other thing I had it in for. A few months later I took it back in
for some other problems and mentioned that the clunk was getting worse. I
gave them all the TSB's on the truck and they replaced the intermediate
steering shaft. I don't get the 'click' I used to get when turning the wheel
through 180 degrees, but I still get the clunk and pop in the steering,
accellerator, and brake pedal. I waited until I needed to take it in again,
their service writer VERIFIED the problem, (this is at 35K mi, last Friday)
and they supposedly found a bad front wheel bearing that was causing the
problem. Well, I took the truck home last night, it still clunks and thunks
on accelleration/decelleration. Tomorrow the truck will be out of warranty
bymileage (It's a '98 SLT+), I don't want to sit still and take this. I'm
going
to write a letter to Diamler-Chrysler. I need to know who I can write to and
get a response from. Have any of you had success with a DC contact? If so,
could you let me know? I want to write this letter to them, carbon copy the
zone manager, and the dealership: just so that everyone is on the same page.
I can't take any more days off of work to get a seemingly minor problem
fixed. Any help would be appreciated...
Shaun H.
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