Hey guys,
First - thanks to Bob for pointing out where to find listings of the
TSB's. Stage 2 - does anyone know where to get the actual TSB's? I also
have the diff problem and the high speed vibration on my truck (only
while in OD) and want to see if my VIN matches with the trucks affected
by the TSB's. Bob - please keep us posted on how you make out. Koller
Dodge in Naperville, IL also has been a)incompetent at fixing the diff
and b)claiming the driveline vibe is "perfectly normal". B-f*ing-S if
you ask me.
Good luck,
Cale
98cc318sporty
Bob Mankin wrote:
>
> "Bernd D. Ratsch" wrote:
> >
> > If you don't mind me asking...what happened? All of those guys are also
> > active in the Viper Racing program and didn't bother me with any warranty
> > issues when I was still in CA.
>
> Bernd,
>
> Items at issue:
>
> ) Right side upper control arm bushings wasted - they point to the JBA
> headers. List member Mike Burgess just completed a road trip using
> temperature monitoring strips and found no excessive heat being put to
> the bushing from the headers.
>
> 2) Noise in differential. Suspect improper ring and pinion setup. Been
> there from day 1. They have service records with my complaint on file to
> prove it. They claim the suspension modifications(it's lowered) are to
> blame. Funny, the excuse was different at 500 miles. They said then that
> all Club Cab Daks make that noise which is BS. They were going to
> replace bearings and potentially the ring and pinion as of last
> Wednesday. Once the Service Mgr. got involved because I wasn't happy
> they missed a delivery date and wouldn't respond to phone calls
> explaining why, he refused all service and voided the warranty.
>
> 3) Front brake caliper bolt cross threaded from the factory. Since there
> is a TSB on this specifically on '98 model trucks I suspect I'm not the
> only one who has seen it. I supplied them the old bolts(I put new ones
> in when I swapped rotors and pads). They say there is no way to verify
> that I didn't strip them during re-installation. I asked them if they
> looked at the bolts I left for reference. No reply. It's a safety
> liability at this point. In the event of a catastrophic brake failure
> that could be pinned to that issue, I could see myself owning a chunk of
> that dealership based on negligence.
>
> 4) High speed driveline vibration - another TSB listed for this. This
> one just got lost in the mess. It had already gone to hell in a hand
> basket before we even got here, though I think they are still insisting
> all late model DAKS have this problem and there is nothing they could
> do.
>
> That's in in a nutshell. Should have an attorney lined up by day's end.
> Once I finish the third party diagnostics to show the lowering job &
> headers are not at fault, I'll be set to go. Gonna get ugly. Curiously,
> neither Chris Johnson(serive writer) or Bruce Craft(middle mgr) had ever
> heard of the Magnuson-Moss Act, and I question whether Jim Garcia has
> based on his response. You'd think this is the first time someone has
> had an issue over after market parts with these guys.
>
> I find it even more hippocritical if they are racing enthusiasts and are
> giving me grief. During this whole process they have a nice looking
> lowered 2000 Quad Cab sitting in the showroom. Guess they're selling
> vehicles with warranties voided right off the showroom floor.
>
> Bob
This archive was generated by hypermail 2b29 : Fri Jun 20 2003 - 11:51:16 EDT