I thought the "they all do" line was bogus myself. Not only do I
think he wasn't processing, I don't think he was even listening! I
told him I wanted them to check the dome light, because it doesn't
always come on unless I hit it (yeah, I know, but it was still under
warranty). He's just lookin' at me. "So, I want you to check
that." I didn't think he was ever going to write it down. I asked
him to get the body shop guy to give me a quote on the big dent too,
and he ignored that. I had to snag the body shop guy myself, when I
picked my baby up. He remembered me from my last incident
(embarassment), and called me by name. More like the kind of service
I'm USED to getting there.
Flip
---- Begin Original Message ----
From: Marty Galyean <mgalyean@acm.org>
Sent: Fri, 19 May 2000 18:19:37 -0700
To: dakota-truck@buffnet.net
Subject: Re: DML: end of warranty
You are under warranty and you don't get a loaner or rental car?
They send you home in a cab? Wow. I thought my dealer sucked.
The "they all do" line is all too familiar. Its so
automatic. Doesn't
matter what you say.
I want to test if they are really processing whats being said
sometime:
Me:
"Yeah, the muffler bearing flew off and then my henway gasket started
hissing, to top it off the onboard computer said you were a dumbass."
Service:
"..yeah, they all do that."
Rgds,
Marty
http://www.care2.com - Homebase for people who care about the Environment!
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