My dealer said if there's no resolution between the
two parties Dodge has arbitration you can pursue.
--- Terry Herrin <therrin@isaac.net> wrote:
> On Mon, 12 Jun 2000 22:07:05 -0400, "Jon Smith"
> <fast4x4@bellsouth.net> wrote:
> >I do believe it could possibly be construed as
> consumer fraud, but not
> >really since you didn't have the work done. At
> this point, I think the best
> >thing done (which I'm sure you're already planned
> out) is to get the cab
> >bolts fixed at another dealer, show both sets of
> paperwork to the district
> >manager, DC, and whomever else you can get to
> listen. Squeaky wheel gets
> >the grease sort of thing.
>
> That is *exactly* what I am going to do. I already
> have a dealer in
> Charleston who will do the work for me. I will have
> both sets of
> paperwork in hand to send to DC, district manager,
> etc.
>
> >I ran into this same sort of service BS with Egolf
> Dodge in Henersonville,
> >NC. The plastic-topped radiator crapped out (under
> warrenty time) they
> >wouldn't fix it, claiming the part was not in
> stock... I had to get it done
> >that week, took it to a radiator shop within
> walking distance of the dealer
> >and had them do the work. Now here's the kicker,
> guess where they got the
> >radiator? yep, from Egolf Dodge, same dealer who
> claimed to not have it in
> >stock....
>
> Oh man, that is bad! I tell you, these dealers
> should be held
> accountable for this kind of crap.
>
> >Worse comes to worse, if you can't find a dealer to
> do it, I'll drive down
> >one weekend and help ya put em on
>
> I looked in the FSM and they do look easy to
> replace. I would do them
> myself, but I want another dealer's paperwork in
> hand where I had it
> fixed. I'm not going to just walk away from the way
> the local dealer
> treated me.
>
> Terry Herrin
> 99 FR CC R/T
> 14.769 @ 91.43
> Wilmington, NC
> http://users.isaac.net/therrin/dakota.html
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