Someone's gotta start bugging Dodge about those "5-Star quality"
commercials. If they were any more misleading, they'd have to have the
tobacco industry's spin doctors working 24/7 to come up with the ad
copy.
I called my OTHER "local" 5-star dealer (Sam Dell Dodge in Syracuse)
yesterday and today attempting to get in for a tranny fluid and engine
oil change. It took me I think EIGHT phone calls (two from them, 6 from
me) to finally get an appointment. First I called on Monday, after 5.
Service dept. isn't open after 5. Nevermind the fact that when you
"press 0 fo the Service Department" you actually get bounced back to the
front-desk operator almost every time, without warning, because there's
only one phone and one line in the service department. She offers to
leave a message, I decide to not bother. Went through this several more
times today (sitting through the VERY long "welcome" message the live
operator recites on every call), and finally decide to leave a message
for the service manager to call me. He calls me while I'm in a meeting,
so he leaves a message on my voicemail. Call him back, he's "on the
other line" so I leave a message for him to call me. I figure it can't
be a very long phone call, as it's already 4:30 PM. He calls me back
after 5:00 and then can't remember if he already talked to me or not
because he "talked to another Andrew this afternoon." He didn't seem
too enthusiastic about talking to me, either.
Some people have said here that 5-star is all about recordkeeping and
organization. Apparently these guys are so organized that only ONE
person can schedule appointments for routine maintenance tasks. This is
the year 2000, should they have some kind of computerized scheduling
system? These are basic maintenance items, they should know by now how
long a tranny fluid and oil change will take on their own vehicles. If
I see another "5-star" commercial on TV I'm putting an axe through the
tube.
I was hoping that I'd have better luck with this dealer than
Fayetteville Dodge, since Sam Dell has a shuttle service so I don't have
to bum rides to and from work and they've got a decent reputation in
town. I won't be going back to Fayetteville ever, after the foglight
switch and bumper paint incidents. I just don't take kindly to being
treated like an annoyance when my $24,000 investment needs repair work
less than 2 years after purchase. We'll see how I get treated on Monday
when I take it in to Sam Dell. I think I may end up scheduling my
dealer service calls around visits to my parents, so I can take the Dak
to the dealer I bought it from - they treated me very, very well the 2
times I visited them (1 oil change, and my broken foglight switch).
Peter Cutler and the other folks in the area, is there a Dodge dealer
near Syracuse (or on the east side) that's worth dealing with?
-- -andyhttp://home.twcny.rr.com/andylevy/ --- andylevy@bigfoot.com ------------------------------------------------------------- "Democracy is two wolves and a lamb voting on what to have for lunch. Liberty is a well armed lamb contesting the vote." Benjamin Franklin, 1759 -------------------------------------------------------------
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