Re[4]: Re: DODGE SUCKS Need help

From: Guy Prince (biggles@ricochet.net)
Date: Thu Oct 26 2000 - 23:28:50 EDT


        Thanks Paul, it is always nice to hear from someone who has
        had good service. Usually one only hears about bad service.
        Our local dealer is almost funny. Check this.

        Co-workers 99 jeep: leaky front windshield. They said it was
        under warranty and it would be fixed that day. They were busy
        and said that it was done, but the sealant needed to dry.
        Another day. Not dry yet, wait another day. Third day, they
        said it wasn't under warranty and they couldn't do the repair.
        HUH ??? Okay, we would go pick it up. Here's the key. Open
        the drivers door and water pours out. The entire jeep was
        flooded. They had used a hose to check for leaks, but filled
        the jeep. Not even the service manager would cop to it,
        everyone threw up their hands and said it wasn't their fault
        that the window leaked. Sigh.

        I bought a used car under warranty from the same people. The
        power steering unit sprung a huge leak so I called and brought
        it in. I dumped a bunch of fluid into the reservoir so I
        could get to the shop. The car was pouring white blue/white
        smoke while waiting in line at 6:30 in the am. Told them the
        power steering system was leaking heavily and it was VERY VERY
        hard to turn the steering wheel. They called me back and said
        that I had overfilled the reservoir and that the water pump
        was bad. HUH ????????? I said that was okay, but I wanted it
        in writing that I complained of a leaky power steering unit
        and it was hard to steer and that the diagnosis was a bad
        water pump. He said he would have another look ... suprise
        suprise, he said the entire steering rack was bad! And the
        water pump and the alternator. Whatever, it was under
        warranty. Sigh. Idiots.

        My wife bought a new (at the time) 1997 minivan from them.
        About a year in it started running badly. It idled fine, but
        anything more than that, nasty running. As though it was
        missing, so I checked the plugs and so forth. I couldn't find
        anything so we took it in. Six months and 3 visits they said
        that 1997 minivans actually just ran badly. That is how they
        are. HAHHAHAHHAAHAHHAHAHHAH, riight. So we looked for
        another dealership. We found one and mentioned our luck with
        the one service department. They nodded and said they get
        calls every day pleading with them to take in their car or
        truck because this one dealership is ruining their cars.
        Anyway, these guys found the bad coil within 30 minutes,
        replaced it, and we were on the road in less than an hour.
        For free. They had no idea how anyone could have missed it,
        it showed up on their diagnostic. computer, they even pointed
        it out how obvious it was. Sigh.

        So, for those of you that think just because your dealership
        is doing fine, remember you are ONE out of many. There are
        thousands of people out there that are getting screwed. Some
        sue and stand up for their rights and some do not. Some can
        not. Some have no means of hiring lawyers. I know that if
        something came up that I would not be able to hire a damn
        lawyer. Nope.

        And yup, I am a ramble-ass. Weeeee !

Thursday, October 26, 2000, 7:33:51 PM, you wrote:

Rac> wow!!
Rac> down here in fort walton, i have been going to milton dodge in nearby
Rac> milton. I can only say the service there has been great! I always got an
Rac> appointment and was seen and the truck was always diagnosed in short order
Rac> and never a whole lot of warranty hassles. even with the truck in modified
Rac> form. they basically told me that anything "I" modified would be voided.
Rac> anywayz thought i would share some good dealer service with yall..
Rac> Paul.



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