Kevin-
I agree. He seems very honest, and straight forward. He just needs to reply to
orders that are placed. I'm sure the products will be well worth the wait, I
just wanted to here from him. I didn't care that I had to wait, just let me
know.
I should have my intake in hand by next week!!!
Tom
"Kevin L. Miller" wrote:
> Anyone who is interested: I sent an email to Tony late last night & He
> replied back to me. I Called him this morning & we talked for over a half an
> hour. Our problem has been resolved.
> I posted a couple days ago that I had to take action & I did what I had to
> do. I will share what I learned in our discussion.
> Tony has nothing but good intentions. My order was misplaced/misfiled & he
> apologized for that. Apology accepted . If I hadn't pursued this & just
> waited patiently, I may have had a VERY long wait..We not only resolved our
> problem, but talked trucks a while too.
> The situation with the TB's is out of Tony's hands. Due to an accident that
> banged him up pretty good some time ago, he turned that part of Quick D over
> to Dan. Dan is doing TB's & runs a machine shop full time. Fortunately for
> Dan but bad for Tony & us is that Dan has other contracts & work besides
> Quick D & in Tony's words - we have become small fish for Dan. I dont think
> that Dan is ignoring our orders, just that we are somewhat less of a
> priority now. I don't know what is in the future for that situation. I
> believe, and I think many on the list agree with Tony, that the TB product
> is one of the best on the market. That just means that we may have to accept
> long waiting periods from time to time. This particular time is due to an
> influx of orders, the holidays, & other circumstances.
> Tony's only involvement with the TB's is taking orders thru his web site &
> passing that info on to Dan. He is trying to keep in touch with Dan on the
> status & such but its been tough for him. Unfortunately, He is the only
> sounding board at this time to inquire about an order or anything else &
> he's taking the flack for Dan's performance. I don't know if there is any
> way to reach Dan directly.
> Tony did admit that he has failed to keep in touch with us on our orders,
> mostly due to being inundated by several hundred emails daily. Its easy
> enough to reply to any email IF you can sift thru several hundred & pick out
> those regarding orders. Tony told me he would try to fix this problem & he's
> making some changes to his procedures to help himself and us.
> BTW he did say that he replied to a couple others today who had TB's on
> order . Hopefully everyone who has an order was contacted.
> 1. If you place an order with Tony, whether it be by snailmail, email, or
> PayPal, Print a copy of the order form & snailmail it to him. He has a
> foolproof method of handling those orders & in fact said that soon he would
> no longer accept email or PayPal orders without a snailmail copy. Easy
> Enough
> (If you currently have an order with him & didn't use the snailmail form, it
> would be a good Idea to send one)
> 2. It may be wise to include a self addressed stamped envelope with that so
> all he has to do is write a quick note & drop it back in the mail to you as
> he ships his orders daily.
> On the Intakes:
> Tony is doing these himself & is getting caught up from the backlog. He said
> he was shipping several today & he has them & all the parts in stock, so for
> those who are waiting, they should be on their way soon if not already.
> BOTTOM LINE
> I believe Tony is honestly trying to fix the problems. It may take a little
> more time for the growing pains to be worked out. If you need to call him,
> please use good judgement. The best time to reach him is from 1am til 4am
> PACIFIC time, or 10 am til 1pm PACIFIC time. He did express regret for
> posting his home #, but at the same time told me If I ever needed anything,
> to call him. Again , please use your discretion.
> I regret that I had to take the steps that I did, but I think that I gained
> enough info from Tony to help both Us and him. I told him I would help him
> in any way possible.
> I apologize to the list for being impatient, I never doubted Tony's
> intentions or integrity, only his business practices, & I think we moved in
> a positive direction. I hope that this answers alot of questions & relieves
> some tension for all involved.
> Kevin
> kmrcdd@swbell.net
> Kevin
> 2000 4x4 QC 4.7L auto SLT+ 3.55 LSD Skids ,K&N, MAAP Nerfs, SS bedrails
> Catch-alls, Deflectors, White/Silver 180 TS, Bosch +4 Mobil-1
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