Standard response to any message with mileage mentioned. Wouldn't
surprise me if they have a natural language processor sitting there,
reading emails, and kicking out the "appropriate" response which
obviously isn't what you're looking for.
Crit Bennett wrote:
>
> It's so hard to find good help, ya know? This is what I got from
> www.dcanswers.com
>
> -------- I sent them this -------------
> From: crit@engineer.com
> Date: 03/04/01 21:05:01
>
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Maintaining
> Sub Category: Vehicle Questions
> Brief Description:
> ------------------
> Dakota Overhead Computer MPG Discrepancy
> Comments:
> ---------
> Over the course of my ownership of my 2001 Dakota I've noticed that the
> overhead computer MPG is considerably optimistic. I've tracked mileage over
> the last 7500 miles and consistently get 8016030267125 8516633671160f the mileage indicated.
> I'd be happy to attach a spreadsheet to help if possible. I've been told by my
> dealer that this cannot be adjusted or compensated for. For an additional
> $385, I'd expect the overhead computer to be accurate to some reasonable
> degree. Is there any way to adjust the readout through the DRB III scantool or
> anything else? The problem is very repeatable and never deviates from the 80%
> to 85% window.
>
> -------- They replied with this -------------
>
> Dear Crit:
>
> Thank you for your e-mail concerning the fuel economy of your DaimlerChrysler
> product.
>
> The fuel usage estimates quoted for your vehicle were obtained by the U.S.
> Environmental Protection Agency during their emissions certification testing.
> Each vehicle is tested by professional drivers under precisely controlled
> laboratory conditions.
>
> The mileage figures obtained by the Environmental Protection Agency should be
> considered as estimates to be used only for comparison purposes. The actual
> mileage you can expect depends on the individual driving habits of the person
> using the vehicle, the conditions under which it is driven, and the vehicle's
> mechanical condition.
>
> If, after considering all of the factors involved, you still feel that your
> vehicle is not operating to its full potential, we suggest you arrange for your
> authorized Chrysler Corporation dealer to perform another detailed check of your
> vehicle.
>
> Also, we have noticed that the address provided in your email is different from
> the one we have in our database. It is important to keep this database current,
> so that we can keep you up-to-date on recalls, customer satisfaction
> notifications, and other important information. Please reply to the link below
> and let us know if the address you provided is the one you want us to have in
> our database. If not, please provide us with an address that you would like us
> to use.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have a need
> to respond to this, please visit us at our reply form (link provided below). Our
> system is NOT able to accept any emails at this address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 8365990
> TICKET (Tracking) NUMBER: 221904
> REPLY LINK:
> http://www.dcanswers.com/reply/index.html?reply.jsp?
> ticket_id"1904&referencef65990&
>
> Robert Clark
> Senior Staff Representative
> DaimlerChrysler Customer Assistance Center
>
> **********************************
>
> ----- End forwarded message -----
>
> -------------------------------------------------
> Sent through Cyberbuzz- A Server for the Students
> http://cyberbuzz.gatech.edu/
-- -andyhttp://home.twcny.rr.com/andylevy/ --- andylevy@bigfoot.com ------------------------------------------------------------- modesty, n.: Being comfortable that others will discover your greatness -------------------------------------------------------------
This archive was generated by hypermail 2b29 : Fri Jun 20 2003 - 11:59:57 EDT