Cal,
I was also reading some of the other input before I stuck my big foot in.
I would like to see something along those lines as protection & peace of
mind for both the buyer and the seller. There are issues on both sides, but
usually the buyer is the one out on a limb . The sceme that Jon referred to
is a great idea. I've seen those in place on other sites . The only opinion
I have about those "surveys" on customer satisfaction, is that you will
ALWAYS have some customers who are happy and some who are not & the norm is
that If you've had a good experience with someone - you tend to tell a few
people (2-5) & if you have a bad experience with someone you generally tell
several people (10-20) Its just human nature to complain. Therefore, fewer
bad experiences can still outweigh many good experiences.
If the surveys are used to provide feedback, I think only the results of
that survey would be the best way to express the attitude of the customers.
Not each post of someone either bashing or praising the service. That way
the general appeal, (or lack thereof) is expressed as a percentage that
reflects the feedback, eliminating the bashing, & negativity that tends to
scare people off & also shows the good feedback that was received as well.
Carry on - lets hear more .......
----- Original Message -----
From: Cal Hyer <clhyer@hom.net>
To: <dakota-truck@buffnet.net>
Sent: Sunday, March 04, 2001 5:37 AM
Subject: DML: DML, Trust & a Thought for Discussion : Please Read
> I am going to ramble for a few minutes, but I hope that you will stay with
> me.
>
> I do a substantial amount of my purchasing over the net. And until last
> year, I had my own Internet business with custom woodworking. I have
> purchased many (100+) items from ebay ranging from a few dollars to over
> $100. I have been burned twice on small ticket items. I have purchased
> used tools from $100-$300 from individuals that ran classified ads on my
> favorite woodworking site: Woodmagazine.com without a problem.
>
> This brings me to my Dak and the DML. I have upgraded and added
accessories
> that I have purchased through ebay and online businesses. Without
problem.
> I have traded trinkets and advice with many of you - without a catch.
> Unfortunately, when it comes to a business deal with "some" fellow DML'ers
I
> cannot say the same thing. Why is this? In no particular order,
consider:
>
> 1. The number of people "unhappy" with QuickD recently due to a lack of
> communication and no parts being shipped and the DML messages.
> 2. The number of people "unhappy" with R&D Performance for past (and
> recent) transactions.
> 3. I recall 1 or 2 other incidents with folks on the DML having a tough
> time getting parts ordered from other DML'ers.
>
> Generally, I believe that we are talking about items over $100 here. A
> throttle body, an intake, shift kit, core charge or whatever.
>
> I have an idea to throw out. Patterned after ebay's "Tradenable". If you
> want to do business with someone (be it Tony, Patrick or anyone else) but
> you are uncomfortable because of reputation or simply because of the
amount
> of money involved - we establish the following: A third party to act as
an
> escrow agent. If you are unfamiliar with this type of process, it would
> work like this:
>
> 1. You place your order with (for illustration - R&D) for the part and
> notify R&D and our escrow agent that payment will be placed in escrow.
> 2. You send payment to the escrow agent, depending upon payment type, the
> escrow agent will then:
> a. with a personal check, wait a given number of days (Tradenable uses
> 10 days) for the check to clear and then notify R&D that payment has been
> received.
> b. with certified funds, immediately notify R&D that payment was
> received.
> 3. R&D ships the product, upon receipt,
> 4. You notify the escrow agent to issue payment to R&D, or
> 5. If you are unhappy you send the product back and notify the escrow
agent
> to refund your money.
>
> You can immediately see the advantages. The escrow agent is a
disinterested
> third party. If you get your product you are happy and the seller is
happy.
> If you don't get your product, you can at least be assured that you will
get
> your money back. If you are interested to see the info at ebay, check
this
> link: http://pages.ebay.com/help/community/escrow.html
> You will note that there is a fee for this, depending upon the amount of
the
> transaction. We would also have to pay for this. The escrow agent would
be
> devoting time, postage, and a bank account (which are not cheap in this
> area) to the process. This would be a totally optional service, but for a
> fee to the buyer. Also, the seller would have to agree.
>
> The only downside that I can see is that it might slow up a transaction,
but
> then it may not.
> What do you all think? Would you use it if it was available? Our vendor
> choice for good accessories is a very small pool. This may help us to
get,
> and keep, more.
>
> Please give me some feedback!
>
>
This archive was generated by hypermail 2b29 : Fri Jun 20 2003 - 11:59:59 EDT