Re: Meeting with zone rep tomorrow.... NEED ADVICE! ATTN: Sales/Dealer/Service types

From: AlexReed (alexreed@home.com)
Date: Thu Apr 26 2001 - 20:28:51 EDT


Maxcare, where did you buy your truck at? Was it new or used? I just started
working for Camax, the Norcross, Ga store, I'll ask around.

Alex

Ryan Stewart wrote:

> Well, today I went in to my dealership thinking I had solved my non-shifting
> problem by reinserting the stock PCM. If it did shift correctly when my bro
> took the tech for a ride, they'd refund my $216 spent on a governor
> solenoid. No such luck. The temp. outside heated up and the damn thing
> started doing it again..... Except now with the stock PCM it hits the rev
> limiter and bounces a few times before shifting instead of just taching out.
> BTW, that is no better of an experience. :(
>
> For those who may have forgotten my problem is the truck will not shift out
> of first under WOT in the 1-2 shift only. It does it quite often, but seems
> to do it much more the warmer it is outside. t was in the 70s today. Aside
> from the shifting problem itself the truck runs great except for sometimes
> with the pedal pushed in another gear it will downshift suddenly and quickly
> upshift back into gear.
>
> They've ran the truck on their computers several times (some at my expense)
> and no codes come up. They've adjusted the TV cable many times, that does
> not affect the problem at all. The governor pressure solenoid was replaced.
> No good. Now they are telling me they think it is the TV itself, not the
> cable....
>
> BUT, as with everything else they've done with my tranny, they say it won't
> be covered under the warranty. I have the Maxcare warranty BTW.
> So basically, have a stock tranny, a Maxcare warranty, I have been 5 times
> for the same problem, I have paid out of pocket to try to fix it, and they
> are telling me they can't fix it and I'll have to pay for them even to
> re-run it on the computer to check for codes. If I come up with an idea as
> to what it may be, I have had to pay them for an hour's work each time for
> things that only took 6 minutes for them to check..... I have paid hundreds
> out of pocket.
>
> Today when I went in, the zone rep happened to be there. Long story short,
> the main tech there told my bro that he could talk to the zone rep, but
> beforehand he said the rep will probably void my warranty because I have
> mods. He said the rep had voided people's warranty because their truck was
> too dirty.....
>
> Now here's where you guys come in. I NEED ADVICE! What should I do if thing
> don't work out with the rep tomorrow? Heck, what should I do with the rep
> tomorrow?
>
> OK, HERE'S WHERE YOU DEALERS, SELLERS, AND SERVICE REPS COME IN! The number
> for the dealership is 606-437-1300. If you guys could call and talk with the
> techs there, and more importantly the Zone Rep (he will be there ALL day
> tomorrow!) I'd appreciate it more than you'd ever know! I just would like
> them to know that I have knowledgeable people on my side! Just call, ask to
> be transferred to service, then ask for the Zone Rep..... Anyone else who
> thinks they could help, PLEASE feel free to call as well!
>
> I hope you guys can help me!
>
> -Ryan
> 99 DA RC R/T
> This is gonna kill me at some point!



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