Yep,
Even factory warranty 3/36 allot of the time the dealer eats some of the
diag time. The manufactures are hard asses about that stuff.
When I used to code warranty we would fake notes on the repair orders to say
we broke a stud just to get extra time paid for the job so we should brake
even.
If you ever looked at a book that has all the R&R times in it there are two
columns. So say a CV joint on a Hyundai Excel pays 1.8 Hrs Customer pay time
/ 1.3 Hrs Warranty repair time. It always less on a warranty.
Then on allot of these extended ones they never cover gaskets. SO you blow a
head gasket and guess what, tuff shit..
Good luck. You might want to warm up to the idea of paying out some on the
diag time if this knew dealer can't figure it out.
----- Original Message -----
From: "Jason Yates" <onebad4x4dak@yahoo.com>
To: <dakota-truck@buffnet.net>
Sent: Friday, August 03, 2001 12:15 AM
Subject: Re: DML: Dealer didn't fix whirring (extended warranties)
> I got a Chrysler extended warranty when I bought the truck.
> Shouldn't that be *almost* as good as the regular warranty? I
> mean I could understand if I bought some generic extended
> warranty. When I picked the truck up the service writer said
> something interesting. He said they could have torn into the
> front diff and did some testing, but if they didn't find
> anything, they'd have to charge me the time and labor to take it
> apart and put back together. My point is that if they didn't
> find anything, they didn't look hard enough . . . and they're
> certainly not going to find the reason for a whirring noise in
> the front drivetrain if they don't tear into anything. No
> wonder they blamed it on tire noise--what else could it be if
> you don't look inside?
>
> The longer story to this whole thing is that I was getting a
> chirping noise from the front end when the air temperature was
> below like 65. Once the air temp or the truck warmed up, it
> whent away. For whatever reason, I waited to get it looked at
> until April and by then, it was hit or miss around here to get a
> morning cold enough for it to do it. Since they couldn't
> replicate the noise, they didn't do any work. Now combine this
> whirring/rubbing noise that I've just recently started getting
> with the chirpping before and I think its clear something is
> wrong with the front end.
>
> Well, thanks for the support. Perhaps I won't buy an extended
> warranty ever again. Still I did get that belly gasket taken
> care of under the extended warranty, but I doubt if I've gotten
> my money's worth yet. Thanks for the support.
>
> JY
> --- Bruce <bruce@coldmourning.com> wrote:
> > The reason repairs like this are a pain in the ass for these
> > dealers is the
> > warranty companies hardly ever pay good diagnostic time. With
> > a hard problem
> > to find they end up eating allot of the diag time.
> >
> > That's probably why on that other deal they just did the whole
> > rear end. If
> > they can get away with a SHOTGUN repair and know it may solve
> > the issue and
> > save them on the diag time they will just do that.
> >
> > I used to be a warranty admin for a multi line new car dealer
> > and was also
> > and adviser. I used to cringe when a customer would hand me
> > one of those
> > things cause it was like pulling teeth to get shit covered.
> >
> >
> > just my .02 but I hate extended warranties unless you get em
> > way cheep or
> > sumthen it's just not worth it usually.
> > ----- Original Message -----
> > From: "Jason Yates" <onebad4x4dak@yahoo.com>
> <snip>
> > > Seems like I have to pull teeth to get them to do any work
> > under
> > > my extended warranty. Anybody know if there's a reason that
> > > would be? I mean, I had a similar noise in the rear happen
> > > while it was under regular warranty, and they ended up
> > replacing
> > > the whole rear end.<snip>
>
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