btw, i do not doubt that Bernd will get everything squared away
(understanding that fixing the problem is still sometimes not enough), just
trying to give my thoughts on how this incident can be used to prevent it
from happening in the future.
-crm
----- Original Message -----
From: "crm" <tb.crm@verizon.net>
To: <dakota-truck@dakota-truck.net>
Sent: Saturday, October 26, 2002 12:39 PM
Subject: Re: Speedtweeks
> > I don't think Bernd planned any of this, and probably feels terrible
> > about it
> > I think once he gets his problems behind him, he'll make good on his
> > deals with you all
> >
> > Bob
>
> IMHO, a business should not accept money for product until that product
has
> been shipped. after the item is all packaged up and waiting for UPS or
> whatever, only then should the customer's credit card, etc be charged.
> payment from a customer (in any form) should never be held until problems
> get resolved. simple business law - a merchant and their customer enter
into
> an agreement. the customer by placing an order for an item, the merchant
by
> accepting the order. at that point there is an agreement - i.e. i want to
> buy this-and-that for $?$. if the merchant accepts the money, he is
> accepting the merchant/customer contract, and he is bound by the terms of
> the agreement to deliver the product. then you get into ethics - if the
> product cannot be delivered, the money must be refunded. there shouldnt be
> any "i need time to get your product". the product should already have
been
> delivered. unforeseen circumstances do crop up from time to time, but the
> long and short of it is this - dont take an order or payment if you cannot
> deliver your end of the agreement promptly. and if it's not prompt, refund
> the money immediately. holding onto a customers money while taking care of
> problems unrelated to the actual merchant/customer agreement is wrong. and
> if those unrelated problems keep you from being able to refund the money,
> the merchant should not have accepted the order and payment in the first
> place....
>
> i'm not bashing anyone - and i realize that real life plays a role for
> everyone. that being said, being out of pocket for 2 months affects that
> persons real-life too.
>
> my .02...
>
> -crm
>
This archive was generated by hypermail 2b29 : Fri Feb 06 2004 - 11:47:18 EST