You all have valid points.
I just felt compelled to give my point of view.
We all know how a couple "ahhhh shits" ruin years of "ata boys"
Bruce.....I didn't mean to "lump" you guys.
I do remember you guys going through some tuff times, and alot of folks
on the list were were upset with deliveries, ect
When you guys were having a tough time, I gave my show of support also.
Mainly because of the way you guys helped me out with 2 or 3 phone calls
to my house to help me solve my problem.
But again....I don't have all the facts with Bernds dealings...I was
just trying to help.
I just happen to think Bernd is an OK guy
Occasionally I go to a store where the cashier...ussually a new young
person is really struggling with the new job.
It starts with one person on line making a crappy statement, and before
you know it... the whole line is loudly complaining.
I just think its best to talk to the person face to face, rather than
making a shit house of the whole deal.
Sorry I offended your business ethics....that wasn't my intention.
Bob
crm wrote:
>>I don't think Bernd planned any of this, and probably feels terrible
>>about it
>>I think once he gets his problems behind him, he'll make good on his
>>deals with you all
>>
>>Bob
>>
>>
>
>IMHO, a business should not accept money for product until that product has
>been shipped. after the item is all packaged up and waiting for UPS or
>whatever, only then should the customer's credit card, etc be charged.
>payment from a customer (in any form) should never be held until problems
>get resolved. simple business law - a merchant and their customer enter into
>an agreement. the customer by placing an order for an item, the merchant by
>accepting the order. at that point there is an agreement - i.e. i want to
>buy this-and-that for $?$. if the merchant accepts the money, he is
>accepting the merchant/customer contract, and he is bound by the terms of
>the agreement to deliver the product. then you get into ethics - if the
>product cannot be delivered, the money must be refunded. there shouldnt be
>any "i need time to get your product". the product should already have been
>delivered. unforeseen circumstances do crop up from time to time, but the
>long and short of it is this - dont take an order or payment if you cannot
>deliver your end of the agreement promptly. and if it's not prompt, refund
>the money immediately. holding onto a customers money while taking care of
>problems unrelated to the actual merchant/customer agreement is wrong. and
>if those unrelated problems keep you from being able to refund the money,
>the merchant should not have accepted the order and payment in the first
>place....
>
>i'm not bashing anyone - and i realize that real life plays a role for
>everyone. that being said, being out of pocket for 2 months affects that
>persons real-life too.
>
>my .02...
>
>-crm
>
>
>
>
This archive was generated by hypermail 2b29 : Fri Feb 06 2004 - 11:47:18 EST