Not to worry anyone here, I think all was handled well. We ALL want
Bernd to make it in his business, we are all fans of his, just
disappointed when we feel slighted as is natural. He da man!
Rascal
-----Original Message-----
From: owner-dakota-truck@bent.twistedbits.net
[mailto:owner-dakota-truck@bent.twistedbits.net] On Behalf Of bob
Sent: Friday, October 25, 2002 4:06 PM
To: dakota-truck@dakota-truck.net
Subject: Re: DML: Re: Speedtweeks Ron, crm, Bruce et all
You all have valid points.
I just felt compelled to give my point of view.
We all know how a couple "ahhhh shits" ruin years of "ata boys"
Bruce.....I didn't mean to "lump" you guys.
I do remember you guys going through some tuff times, and alot of folks
on the list were were upset with deliveries, ect
When you guys were having a tough time, I gave my show of support also.
Mainly because of the way you guys helped me out with 2 or 3 phone calls
to my house to help me solve my problem.
But again....I don't have all the facts with Bernds dealings...I was
just trying to help.
I just happen to think Bernd is an OK guy
Occasionally I go to a store where the cashier...ussually a new young
person is really struggling with the new job.
It starts with one person on line making a crappy statement, and before
you know it... the whole line is loudly complaining.
I just think its best to talk to the person face to face, rather than
making a shit house of the whole deal.
Sorry I offended your business ethics....that wasn't my intention.
Bob
crm wrote:
>>I don't think Bernd planned any of this, and probably feels terrible
>>about it
>>I think once he gets his problems behind him, he'll make good on his
>>deals with you all
>>
>>Bob
>>
>>
>
>IMHO, a business should not accept money for product until that product
has
>been shipped. after the item is all packaged up and waiting for UPS or
>whatever, only then should the customer's credit card, etc be charged.
>payment from a customer (in any form) should never be held until
problems
>get resolved. simple business law - a merchant and their customer enter
into
>an agreement. the customer by placing an order for an item, the
merchant by
>accepting the order. at that point there is an agreement - i.e. i want
to
>buy this-and-that for $?$. if the merchant accepts the money, he is
>accepting the merchant/customer contract, and he is bound by the terms
of
>the agreement to deliver the product. then you get into ethics - if the
>product cannot be delivered, the money must be refunded. there shouldnt
be
>any "i need time to get your product". the product should already have
been
>delivered. unforeseen circumstances do crop up from time to time, but
the
>long and short of it is this - dont take an order or payment if you
cannot
>deliver your end of the agreement promptly. and if it's not prompt,
refund
>the money immediately. holding onto a customers money while taking care
of
>problems unrelated to the actual merchant/customer agreement is wrong.
and
>if those unrelated problems keep you from being able to refund the
money,
>the merchant should not have accepted the order and payment in the
first
>place....
>
>i'm not bashing anyone - and i realize that real life plays a role for
>everyone. that being said, being out of pocket for 2 months affects
that
>persons real-life too.
>
>my .02...
>
>-crm
>
>
>
>
This archive was generated by hypermail 2b29 : Fri Feb 06 2004 - 11:47:18 EST