I believe you have apologized and explained enough, Bernd.......loyal
customers and friends will not try and convict you without knowing all the
facts first!
You have never been anything, but straight with me on my inquiries and parts
purchases, and that was why I chose to buy my supercharger from Speedtweaks
and NO where else!
Hopefully this past few months will be a bad memory
for you very soon!!...........GOD BLESS you Bernd!!
Ron- '01 Dakota Sport 3.9 Supercharged
website: www.scsilverdak.com
e-mail: scsilverdak@hotmail.com
----- Original Message -----
From: "Bernd D. Ratsch" <bernd@texas.net>
To: <dakota-truck@dakota-truck.net>
Sent: Saturday, October 26, 2002 10:14 AM
Subject: DML: RE: Speedtweaks - Response to all
>
>
> To all those who have been reading these posts and a personal
> explanation.
>
> When we first started the SpeedTweaks company back in May of 2001, we
> were only internet based and ran a successful business. We then decided
> to open up a shop to complete the turbo kit back in March of this year,
> along with quite a few other projects to further "enhance" the Dodge
> line of performance products.
>
> However, we did take on quite a bit more than we could chew and it
> caused a whirlwind of problems for us. We re-thought our strategy in
> late June and started to come back up to speed but personal problems
> (family), emotional/physical problems (health), and issues with orders
> not being forwarded to us from PayPal/our ISP were causing more problems
> than they were worth. We also made a few mistakes along the way with
> order tracking and processing which caused the customers quite a
> headache and we deeply apologize for this.
>
> On the Flometrics issue: Yes, there's no question that we owe them a
> rather large debt, but had started to work with Bruce in order to repay
> the debt. Economy wise, the funds are slow to come in and outgoing
> payments are going where they can. Bruce: I've responded to you on a
> few emails on what we can possibly do to clear this up.
>
> On the Intense Performance issue: Yes, we owed them a small amount of
> money as well but and payment arrangements have been made.
>
> Unfortunately, the economy just isn't up to what it used to be and we
> are just struggling to try to fill orders that we can and refund the
> people who we owe money to.
>
> We are doing what we can to rectify all the problems and are doing it as
> funds allow. The new accounting system was to be in place but can't use
> it yet as all the orders are being used from an online service which
> doesn't import into the new system...manual entry is the only way and
> there's just no time for this at the moment (call center is also on hold
> as well).
>
> Have we run into a few problems with other vendors? A few times but
> nothing that couldn't or can't be resolved.
>
> On the comment about the "Message to customers" with the original date
> of 10/18 and modified date, that applies to the java-script counter on
> the bottom of the page. Notice the modified date is now 10/26 and we
> haven't changed a thing.
>
> We made a mistake with not looking at the entire picture of the shop
> (income/expenses) and it's taken a huge toll on us and the most
> important people to us...our customers.
>
> We deeply regret what's happened within the last 3-4 months and can not
> apologize enough. We will do what we can to "fix" all the wrong doings.
>
> Regards,
>
> - Bernd
>
This archive was generated by hypermail 2b29 : Fri Feb 06 2004 - 11:47:18 EST