To all those who have been reading these posts and a personal
explanation.
When we first started the SpeedTweaks company back in May of 2001, we
were only internet based and ran a successful business. We then decided
to open up a shop to complete the turbo kit back in March of this year,
along with quite a few other projects to further "enhance" the Dodge
line of performance products.
However, we did take on quite a bit more than we could chew and it
caused a whirlwind of problems for us. We re-thought our strategy in
late June and started to come back up to speed but personal problems
(family), emotional/physical problems (health), and issues with orders
not being forwarded to us from PayPal/our ISP were causing more problems
than they were worth. We also made a few mistakes along the way with
order tracking and processing which caused the customers quite a
headache and we deeply apologize for this.
On the Flometrics issue: Yes, there's no question that we owe them a
rather large debt, but had started to work with Bruce in order to repay
the debt. Economy wise, the funds are slow to come in and outgoing
payments are going where they can. Bruce: I've responded to you on a
few emails on what we can possibly do to clear this up.
On the Intense Performance issue: Yes, we owed them a small amount of
money as well but and payment arrangements have been made.
Unfortunately, the economy just isn't up to what it used to be and we
are just struggling to try to fill orders that we can and refund the
people who we owe money to.
We are doing what we can to rectify all the problems and are doing it as
funds allow. The new accounting system was to be in place but can't use
it yet as all the orders are being used from an online service which
doesn't import into the new system...manual entry is the only way and
there's just no time for this at the moment (call center is also on hold
as well).
Have we run into a few problems with other vendors? A few times but
nothing that couldn't or can't be resolved.
On the comment about the "Message to customers" with the original date
of 10/18 and modified date, that applies to the java-script counter on
the bottom of the page. Notice the modified date is now 10/26 and we
haven't changed a thing.
We made a mistake with not looking at the entire picture of the shop
(income/expenses) and it's taken a huge toll on us and the most
important people to us...our customers.
We deeply regret what's happened within the last 3-4 months and can not
apologize enough. We will do what we can to "fix" all the wrong doings.
Regards,
- Bernd
This archive was generated by hypermail 2b29 : Fri Feb 06 2004 - 11:47:18 EST