If you're in the Chicago area, look up Bettenhausen Dodge, they've gone way
past the extra mile for me. I was coming up to the 36k mark...they replaced
all 4 control arms, the rack (rack and pinion), rebuilt the trans (and put
in a shift kit), and finally flushed out and filled the cooling system.
Just b/c i was coming to an end on the warranty. I was racing and managed
to tear a sway bar bushing and snap an endlink...they replaced the bar,
links, and all the bushings for me 1500 miles AFTER my warranty ran out, no
charge.
Josh
2000 CC V6
"Patriot blue looks cool..."
""Engelsman, Konnie"" <konnie_engelsman@adp.com> wrote in message
news:7E3005B1B6B6D61193F10002B3A6E578657AF3@ROSEEXCHMC...
>
>
> Being that I have seen some "Bad Dealer" posts here, I thought I'd
include
> my most recent experience...
>
>
> I took my 2000 to my dealer, (Franklin Sussex Auto Mall for those of you
> in North Jersey), to have the driver's side wheel bearing replaced. It had
> started making a little noise at the 60k mark. I had purchased the 75,000
> mile / 7 year Maximum Care warranty extension when i got the truck...most
> people thought this would not be a covered part since it's
"wearable"...my
> mechanic told me it would be about $300 to get one bearing.... needless to
> say i don't just have that laying around !
>
> I placed one call to the dealer, whom said it was covered. It took one
quick
> 5 minute call to set up an appointment, during which they checked to make
> sure the bearing was in stock. They even sent me a reminder card for the
> appointment. I dropped my truck off last night. By NOON TODAY I got a
call
> from the service manager saying they had replaced BOTH bearings ( I only
> asked them to do one) both under warranty, and that my truck was ready for
> pickup. I only had to pay the $50.00 deductible on my service plan. I
have
> to say that this was by FAR the best experience EVER with any dealer, not
> just Dodge, that i have had. I am highly pleased with the level of
> customer service. So if any of you are looking for a great dealer in the
> North Jersey area, Franklin Sussex Auto Mall on Rt 23 in Sussex is it !
>
> Konnie
> 00' CC 4x4 Sport
This archive was generated by hypermail 2b29 : Fri Feb 06 2004 - 11:47:19 EST