My understanding is that "book time" is the average time to perform the job
barring unforeseen problems. A good, experienced mechanic can beat that
time whereas an average or novice mechanic will take longer. That's how
good mechanics make more money. They can turn out more than 8 hours WORTH
of work in a day. The shop will also make more money.
I used to work in a factory where each task was rated a specific amount of
time. With experience, you could beat that time, turning out more than 8
hours of work per day and earning "incentive" pay. Seems like the same
thing.:-)
So, other than their hourly rate being kinda high, I don't think you got
screwed on the time. Probably just had a good mechanic (or 2).
Ray
http://www.dragtruk.com/ENTRIES/20KM1FD2KWBP.html
>
> Chris, just a thought from the other side of the fence. I could easily
> replace all the parts mentioned in that time frame. Typically
> when pricing
> out parts, we'll order them from the parts store and by the time the
> customer gives the green light, we'll have the parts on hand.
>
> The labor costs are high by our standards, but not uncommon for a
> Goodyear/NTB/etc brand shop. The practice of billing labor via
> 'book time'
> is pretty much the norm wherever you go.
>
> I am not defending the Goodyear shop by any means, just adding another
> vantage point..
>
> -Jon Smith
>
> >
> > Your "mechanic" issue could be valid. It took them 3.5 hours (from
> dropoff
> > to pickup) to investigate, replace all the parts, and align the wheels.
> > Seems really quick considering they had to order parts, and all 4 ball
> > joints to replace.
> >
> > Chris
>
>
>
>
This archive was generated by hypermail 2b29 : Fri Feb 06 2004 - 11:47:25 EST