Josh Battles wrote:
> See, I'm a programmer that has to support his application...that means
> acting like a help desk tech from time to time. It's a load of crap I
> know.... Believe me I wish that the real help desk knew more about my
> software...but now since nobody knows about it...I like to call that "job
> security" since they wouldn't be able to troubleshoot/fix my problems...
We get calls escalated by the helpdesk, but the worst ones are when one
"client" area calls the hotline direct (actually there's 2 areas that do
it). I feel like a pr*ck saying "I need you to call the on-call phones,
that's the proper procedure and always has been" but if you start
giving, they always take advantage.
I'm currently in that "job security" place myself. What it really
translates to is "even though you have 12 hours of work to do every day,
this takes precedence and the rest will have to wait till later this
afternoon."
-- -andyhttp://home.twcny.rr.com/andylevy/ --- andylevy@yahoo.com -------------------------------------------- modesty, n.: Being comfortable that others will discover your greatness --------------------------------------------
This archive was generated by hypermail 2b29 : Fri Feb 06 2004 - 11:45:58 EST