We have taken over complaints from other (local) dealerships and have
corrected them. It's up to each individual dealership on how they want to
handle complaints and warranty issues....but it can be done. It also
depends on the local and regional rep from DC (ours is super cool and "mod
friendly") so it's not a big issue for us.
They can't go to bat for other states....but if it were a local issue, i'm
sure it could be resolved. (There's two people on this list who have
already been "modified" at the dealership...and we will honor the labor
warranty.)
- Bernd
----- Original Message -----
From: "BARRY OLIVER" <DHSPA58@dhs.state.il.us>
To: <dakota-truck@dakota-truck.net>
Sent: Thursday, January 08, 2004 4:11 PM
Subject: RE: RE: DML: Warranty Trouble with Supercharger and othermods?
>
> so, Bernd, would your dealership go to bat for him? Would evidince that
> other dealerships have honored those types of claims strengthen his
> case?
>
> >>> fasstdak@hotmail.com 01/08/04 01:35PM >>>
>
> Going by your scenario, sounds like the dealership doesn't want to do
> the
> warranty time on the job - they loose money on it. The service manager
> has
> the capability of extending the basic warranty to cover
> everything...they're
> just looking for an excuse to not do it. (Hate hearing dealerships
> doing
> that.)
>
> - Bernd
>
> -----Original Message-----
> From: owner-dakota-truck@bent.twistedbits.net
> [mailto:owner-dakota-truck@bent.twistedbits.net] On Behalf Of
> srp@cox.net
> Sent: Thursday, January 08, 2004 1:27 PM
> To: dakota-truck@dakota-truck.net
> Subject: Re: RE: DML: Warranty Trouble with Supercharger and other
> mods?
>
>
>
> Well, being that I had the tranny rebuilt under the 3/36 warranty of
> the
> reman'd mopar converter that died initially-last week of Sept- and I
> get a
> 12/12 on a rebuild from DC--- and a 3/36 on the NEW reman'd converter
> that
> died -- all told 1850 miles, and 3.5 weeks after it was rebuilt week
> before
> Halloween--- where does that fall??? Extended contract? It's just
> pure BS
> "we don't wanna fix a problem that we created" from DC.
>
> Sam
>
> >
> > From: "Bob Mankin" <bob@coralfarms.com>
> > Date: 2004/01/08 Thu PM 01:41:06 EST
> > To: <dakota-truck@dakota-truck.net>
> > Subject: RE: DML: Warranty Trouble with Supercharger and other mods?
> >
> >
> > Bernd, I could give you the number for the FTC. BFD! Don't know all
> > the particulars of your case, but if you're thinking Magnusson-Moss
> is
> > going to cover your butt in an extended warranty case, best read the
>
> > FTC's own words on the subject. Sam's issue is not under the original
>
> > 3/36 WARRANTY.
> >
> > http://www.ftc.gov/bcp/conline/pubs/autos/autoserv.pdf
> >
> > It's only a couple of paragraphs in where they tell you themselves
> > that extended service contracts are not considered warranties
> > according to Federal law. Magnusson-Moss applies to warranties.
> >
> > You're representing this like the FTC is going to drop what they are
>
> > doing and get on the horn to help this guy. I think you're kidding
> > yourself.
> >
> > Bob
> >
> > > -----Original Message-----
> > > From: owner-dakota-truck@bent.twistedbits.net
> > > [mailto:owner-dakota-truck@bent.twistedbits.net]On Behalf Of Bernd
>
> > > D. Ratsch
> > > Sent: Thursday, January 08, 2004 9:30 AM
> > > To: dakota-truck@dakota-truck.net
> > > Subject: RE: DML: Warranty Trouble with Supercharger and other
> mods?
> > >
> > >
> > >
> > > Sema gave us the FTC number (and a case number) and we called them.
>
> > > Took all but 4 days for everything to get resolved.
> > >
> > > - Bernd
> > >
> > > -----Original Message-----
> > > From: owner-dakota-truck@bent.twistedbits.net
> > > [mailto:owner-dakota-truck@bent.twistedbits.net] On Behalf Of Bob
> > > Mankin
> > > Sent: Thursday, January 08, 2004 10:02 AM
> > > To: dakota-truck@dakota-truck.net
> > > Subject: RE: DML: Warranty Trouble with Supercharger and other
> mods?
> > >
> > >
> > >
> > > The FTC is not an enforcement arm, plus the fact they are woefully
>
> > > understaffed. The FTC logs complaints and if it finds a pile of
> > > complaints with a particular organization it *MAY* take some action
>
> > > at some undetermined later date once it receives some undetermined
>
> > > number of complaints. You might be able to get a form letter
> > > response, but that's about it. IOW, don't hang your hat on it.
> > >
> > > SEMA might help you if this were a regular warranty issue. I don't
>
> > > think that applies in Sam's case.
> > >
> > > Sam, you're gonna have to round up the facts, research the laws,
> > > then file pro se. Attorney would cost you far more than the tranny
>
> > > job would and if you're not airtight, you're on the hook for his
> > > fees as well as attorney fees on the other side. Small claims is
> > > about your best hope. Letter writing or playing poker over the
> phone
> > > won't get you anywhere on that one.
> > >
> > > Bob
> > >
> > >
> > > > -----Original Message-----
> > > > From: owner-dakota-truck@bent.twistedbits.net
> > > > [mailto:owner-dakota-truck@bent.twistedbits.net]On Behalf Of
> Bernd
> > > > D. Ratsch
> > > > Sent: Thursday, January 08, 2004 3:51 AM
> > > > To: dakota-truck@dakota-truck.net
> > > > Subject: RE: DML: Warranty Trouble with Supercharger and other
> > > > mods?
> > > >
> > > >
> > > >
> > > >
> > > > http://www.sema.org/warranty (Open a case, contact the FTC as
> > > > well, and watch what happens). We did this with a '99 R/T
> > > > (Supercharged, HEAVILY modified as well) and a driveline
> > > > vibration. Was "Black Flagged" (as it's properly called) and
> > > > after the complaint...had all of the warranty items taken care of
>
> > > > and then some.
> > > >
> > > > Hey...scan those sheets, I'd like to take a look at them.
> > > >
> > > > - Bernd
> > > >
> > > > -----Original Message-----
> > > > From: owner-dakota-truck@bent.twistedbits.net
> > > > [mailto:owner-dakota-truck@bent.twistedbits.net] On Behalf Of
> Sam
> > > > Sent: Thursday, January 08, 2004 2:12 AM
> > > > To: dakota-truck@dakota-truck.net
> > > > Subject: RE: DML: Warranty Trouble with Supercharger and other
> > > > mods?
> > > >
> > > >
> > > >
> > > > Yeah I got blackballed by the area rep 2 weeks ago. Complete
> BS--
> > > > the tranny rebuild was a complete FUBAR by the dealership 1850
> > > > miles later it comes apart--, and all that the area rep can
> > > > comment on (after I told him specifically I had an M1, a mopar
> > > > PERFORMANCE part sold by their dealerships, and Mopar Headers)---
>
> > > > "UH-- your truck is heavily modified, it does not have mopar
> > > > headers (BS, they are ceramic coated), your truck doesn't have a
>
> > > > mopar intake manifold (HELLO, it's not a factory manifold, but
> > > > It's definitely mopar-- has the LOGO Pentagram right there), uh--
>
> > > > you don't have stock valve covers (I do, they are
> > > > powdercoated)-- UH-- your truck has different seats (YEAH, sure
> > > > does, WTF does that have to do with a transmission that had a
> > > > defective reman'd mopar converter installed + a tranny that was 2
>
> > > > quarts over filled + the tech left the magnet out of the pan!)---
>
> > > > and you have some sort of exhaust system on
> > > > this truck--- I am denying any warranty claims, and also
> flagging
> > > > your truck
> > > > to prevent further services by any DC dealership-- they will not
> service
> > > > your vehicle. If you have any questions, call me. Have a Happy
> > > > New Year!"
> > > >
> > > > I've got a few printout sheets to let yawl know-- mopar is
> > > > averaging 490 46RE front clutch kits a week nation wide, 489 46RE
>
> > > > torque converters nationa wide, and nearly 300 complete
> > > > seal/rebuild kits
> > > > nationwide-- PER WEEK!alaints with a particular organiza
> > > >
> > > > ALSO-- local dealership-- a guy recently came in with a 2002 3.9L
>
> > > > dakota for a 3k oil change. During the oil change he noticed a
> > > > Mopar Cold Air Intake kit in the parts department-- he asked a
> few
> > > > questions, and $300+
> > > > dollars later, the mechanics threw it on. Then about 2-3
> months
> later
> > > > he came back with a condensor that blew, and dumped all the
> > > > R134... dropped off the truck (it had only ~12k miles on it)--
> and
> > > > that afternoon was told it would cost him $9xx.00 dollars for the
>
> > > > repair... WTF? I have a 7/70 powertrain warranty --- Well, turns
>
> > > > out DC had a inspector going around, and the day he had his cold
>
> > > > air kit installed, 3 months back, they
> > > checked his
> > > > vehicle during the oil change, and noticed the intake-- took
> > > down the vin
> > > > number and off he went... and the
> > > > inspector VOIDED his warranty, without warning or notice. That
> said,
> > > > the gentleman with the 3.9L 2002 is now suing DC, and the
> > > > dealership, and is mad as hell.
> > > >
> > > > Wonder how this new Mopar SPEED crap is going to pan out-- let's
>
> > > > see-- we sell the parts that will void your warranty, and we'll
> > > > have a new catalog for it too.
> > > >
> > > >
> > >
> >
> >
>
>
This archive was generated by hypermail 2b29 : Sun Feb 01 2004 - 16:29:49 EST