The normal process is you will need to either bring the old ones in with you or
purchase new ones and bring the old ones back for a refund.
Also, if they are not leaking you may have some trouble convincing the dealer
they are bad, check first before you pull anything apart (also check to see if
they have replacements in stock).
I had a set of shocks that if you pushed the car hard at all in the corners the
front end would float around. I went back to collect on the guarantee and the
response I got was let me check and they bouncd the front end and declared the
shocks good. No amount of convincing or offering to take them for a ride
mattered. I went home stuck a needle in the seals so they leaked and went down
the road to another store, they were replaced no questions asked because they
were leaking.
Isn't 36k miles kind of a short life expectancy for a shock?
Dave Clement
99 SLT+ Cc 4x4
In article <75jf609d2a3d5ff1tf1bla3p59daa78ilm@4ax.com>, dakota@billpitz.com
(Bill Pitz) writes:
>
>
> On Mon, 29 Mar 2004 00:49:24 -0500, Donald.Mallett@BNSF.com ("Mallett,
> Donald B") wrote:
> >With close to 36,000 miles on my Rancho 5000, there ride has seen better
> >days. How does the warranty work with theses? Do I contact Rancho or the
> >place of purchase? Maybe I should look it up on the web or read the
> >paperwork.
>
> Go back to wherever you bought them. They should replace the shock
> for you no questions asked.
>
> -Bill
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