There was a question a while ago about peeling paint. For the benefit of the
newsgroup-impaired:
Article 27405 of rec.autos.makers.chrysler:
From: rdrjohn@aol.com (RdrJohn)
Subject: Paint problems, we won!!!
Date: 2 Jun 1996 23:09:32 -0400
Message-ID: <4otl1c$csu@newsbf02.news.aol.com>
I would like to relate two stories of Chrysler paint problems and how we
won. The main thing is BE PERSISTANT!!
1) A co-worker of mine owns a 1990 Jeep Cherokee with only 30 k miles on
and the paint is peeling off the hood, roof, and rear door. Don't deal
with the dealer, they don't have any authority and they will just give you
the run around. Find the local zone office (in your warrenty book) and
talk to the manager there. They have the authority to get vehicles
repainted. My friend got his 1990 Jeep Cherokee completely repainted for
free. The key to his situation was low mileage.
2) I also own a 1990 Jeep Cherokee but I had 90 k miles on it and the
paint was peeling off the hood, roof, and rear door. My journey took a
little longer. I dealt with the dealer and local zone manager. Offers to
me ranged from nothing, to a percentage based on miles left until 100 k
(approx 10%), to 25% participation, to 50/50. Since I knew that Chrysler
repainted entire vehicles for free I took Chrysler to small claims court.
The court cost me $21 to file and Chrysler settled out of court for a $250
deductible.
The key, BE PERSISTANT!!! Chrysler will blow you off, not return your
calls, and give you the run around. They will claim that they do not
repaint vehicles, that it is your driving habits, it is past warranty, say
you will never win in court, etc. Don't buy it!
Some useful information to get is your vehicle technical service bulliten
from alldata.com on the Web. It will show (as it did for my 1990 Jeep
Cherokee) that Chrysler sent information to its dealers about paint
problems and how to deal with them. The other trick is to find the legal
name to sue Chrysler in your state. You need to write your State and find
out Chrysler's legal name. In California it is: Chrylser Corportation,
c/o C T Corporation, 818 West Seventh Street, Los Angeles, CA 90017.
Finally, document all your conversations with Chrysler representatives. I
caught Chrysler in many double talks because they forget which "story"
they are telling which customer.
If you want any other information, email me at rdrjohn@aol.com.
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