In a message dated 97-12-17 17:28:42 EST, you write:
<< I've come to the conclusion that dealer service departments are
strategically
dedicated to avoiding as much warranty work as possible. If you go away,
thereby allowing them to duck a warranty repair, they can fill the time with
customers who pay a lot more than the factory. My noise was 100%
reproducible,
every time. Why did I have to go back 4 times until I got the right person
to agree there was a fixable problem? I'll bet the diagnosis would have been
correct the first time, had my truck been out of warranty. I'll also bet
they
were hoping I'd go away, just like I did with the more-local dealer (not the
one I purchased the Dakota from).
In my case, I spent the time to debug the problem. The first guy didn't
care at all; I watched his eyes glass over as I described my procedure and
diagnosis (two visits with this guy, who immediately stamped "NO PROBLEM"
on my ticket as soon as I left). The second guy appeared to be an actual
mechanic, who actually listened to me. I presume that's why my bearings
are getting replaced. Either that or they knew I was a pain in the ass who
wasn't going away (my next call would have been straight to the Chrysler
regional customer service office, if they blew me off again).
My advice is be polite but insistent. It's going to be a pain to get any
warranty work done, so just do your best but get it taken care of.
And if the rear end still growls, I'm getting that 800 number out of the
owner's manual...
Ron
>>
Working at a dealer as a flat rate technician (not a Dodge dealer), I can
attest to hopeing the customer goes away. Technicians DO NOT get paid much
for warranty work, and if there is any problem in paper work, the company will
not pay for the parts. So the dealer ends up eating the cost of parts and
labor, meanwhile the customer gets their car fixed. Ron is right, be
persistent, if you know how to make your complaint apparent, ask to have a
tech go on a drive with you. And be very nice to the service advisor. Some
customers get reputations, and never get what they want. You didnt hear this
from me!!!
Brad
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