that my frustrations were mostly directed at CC for a lack of rigid QA process
and not so much with the dealers ship except for their lack of speed in
repairing my truck once it is in their procession. Everything I have taken the
truck in for, so far and I will talk about that in a minute, have been for
problems that were not dealer service related. The heater core was installed and
there are no leaks, or funny smells.
Now for today's rant. I picked up the truck at about 8pm on Wednesday night,
and as I'm sure you will imagine, it was quite dark and I was unable to get a
good look at the truck before I drove it home. Good news, there are no scratches
or dents in the paint or sheet metal. Bad news, the interior looks like crap.
There is still anti freeze residue on the windshield above the defrost vents.
There are greasy finger prints on the dash around the passenger vent. On the
gauge bezel, left hand side, the rubber gasket is in front of the bezel, instead
of behind it as it is the right hand side. And, the pointer for the gear
selector in the dash no longer lines up with the marks on the dash panel. I had
also asked that they replace the screws holding the rear drivers side wheel
flair, which they remounted during the first return, as the holes were stripped
and the screws were loose. This I have not checked, but I doubt they were
replaced with larger screws. The thing that makes me most upset is that I asked
the service writer to go over the truck and make sure everything was done
correctly. My reason for this was that I found the two bolts for the
intermediate shaft on the last repair, left on the hood cowl, under the hood.
Obviously, this was not done as I noticed all of these problems the next morning
while driving to work. I only live 3 miles from work, so I did not have that
long to look, although I have not found anything else since then.
I will be taking the truck in at lunch today to show the service writer, and
hopefully the dealership manager, these items and to chew their ass. I'm sure
the manager would like to know in advance of the response I will be giving on my
next service survey. They are currently a 5 Star dealership, and I'm sure he
would like do something to keep that rating.
So, that's today's story. Maybe I'm just a jerk and expect too much from
other people, then again, maybe I'm correct in thinking my $25,000.00 truck
should be on the road more than in the shop and when it is in the shop, it is
repaired correctly and quickly.
John Neff
98 Dakota CC 4X4 Sport, 5.2L, Auto, 3.92LSD, T&H Package, Power Everything,
Billet Grill, Nerf Bars, Rhino Liner, DDBC, lookin to chew some ass.
Bob DeChance wrote:
> John.
>
> what is the latest on your repair.
> Bob
> -----Original Message-----
> From: John Neff <jndneff@flash.net>
> To: Bob DeChance <kbshadow@email.msn.com>
> Date: Sunday, February 15, 1998 7:23 PM
> Subject: Re: Lemon Law Information - TxDOT
>
> >Bob,
> >Thanks for the link and the info it contains. Since the only repeat I
> really have, oil leak is caused by oil filter I
> >installed, is the intermediate shaft, and its really only a slight
> annoyance. I have a long way to go before the Lemon Law
> >applies to my truck. I guess that's a good thing though as I really do like
> the truck and all it has to offer. I had been
> >researching and comparing options and brands for nearly two years before I
> finally ordered the Dak. It has everything I
> >wanted except a third door, and that I can live without. I will go ahead
> and take it in tomorrow, as long as they have a
> >heater core in stock, as I do not want to leave it there over night again.
> Even if I am forced to drive my garage baby (88
> >TransAm GTA) while waiting on the parts, I feel more secure knowing it is
> locked up in my garage, instead of it being left
> >outside, even if it is within a locked area.
> >Thanks again Bob,
> >John
> >98 Dak, lots of goodies, lots of problems.
> >
> >Bob DeChance wrote:
> >
> >> John
> >> hope this helps.
> >> Bob
> >>
> >> http://www.dot.state.tx.us/insdtdot/orgchart/mvd/lemon/lemonlaw.htm
> >>
> >> Name: Lemon Law Information -
> TxDOT.url
> >> Lemon Law Information - TxDOT.url Type: Internet Shortcut
> (application/x-unknown-content-type-InternetShortcut)
> >> Encoding: x-uuencode
> >
> >
> >
> >--
> >remove anti spam ^'s from address to reply
> >
> >
-- to reply, remove anti spam ^'s from my address
This archive was generated by hypermail 2b29 : Fri Jun 20 2003 - 12:08:14 EDT