John Neff wrote:
>
> <snip>
> I will be taking the truck in at lunch today to show the service writer, and
> hopefully the dealership manager, these items and to chew their ass. I'm sure
> the manager would like to know in advance of the response I will be giving on my
> next service survey. They are currently a 5 Star dealership, and I'm sure he
> would like do something to keep that rating.
> So, that's today's story. Maybe I'm just a jerk and expect too much from
> other people, then again, maybe I'm correct in thinking my $25,000.00 truck
> should be on the road more than in the shop and when it is in the shop, it is
> repaired correctly and quickly.
Hey John,
I know exactly how you feel. I have had similar experiences with a "5
star" dealer in my area when taking my minivan in for warranty service.
Nothing pisses me off more than picking up my vehicle and finding a
greasy interior/exterior, screwed up installation, or damage (yes
damage) due to some SOB who doesn't care enough about his job to do
quality work, and due to total lack of quality control at a "5 star"
dealership. How do they get this kind of rating with work quality (or
lack thereof) like that?
I don't like having to go in prepared to kick butt. It should not be
necessary.
So far, my experience with my Dak has been much better (knock on wood).
Time will tell.
jeff
98 RC 4x2 V8 5spd 3.55SG flares
This archive was generated by hypermail 2b29 : Fri Jun 20 2003 - 12:08:14 EDT