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About a week ago ( and about 1300 messages ago) I posted a problem that =
I had with timing chain noise on my 93. After replacing the chain and =
gears the noise
was cured but returned two months later.
According to Mopar Performance and the local Dodge Dealer, there is a =
TSB
(technical service bulletin) issued that=20
1) acknowledges the problem
2) addresses the problem by prescribing a new timing set that utilizes a =
chain
tensioner. (about 110 bucks, not a big deal but since it is a =
design problem,
Chrysler should stand behind it in my opinion)
The guy at the local dealership gave me an 800 number to see if I could =
do some
battle and see if they would at least cover the parts and I would =
install myself.
I reached a customer service rep (read: low pay/uneducated and does not =
know a Viper from a Volkswagen) who was nice enough but indicated that =
no recalls had
been issued even though he aknowledged that there is a known problem.
I may as well been calling General Motors.....hell....I KNOW there is a =
problem....I own one! And if a recall had been issued, I WOULD HAVE =
TAKEN IT IN!! As my son would say DUUUUUHHHHH!.
If a company has a known design problem, has taken steps to identify a =
fix, you would think they could offer some financial assistance in =
correcting.
Hell, Kawasaki gave me 300 bucks worth of parts on my wife's 5 year old =
jet ski when the CDI unit went to hell.....in the middle of a god-damned =
lake. If Kaw can do it for a toy, Chrysler ought to be able to do it on =
a guy's primary mode of transportation.
Sure, 110 bucks is not a huge sum of money but.....what do these parts =
cost Chrysler? 40 bucks at the most. What is the price of an =
unsatisfied customer?
Probably more than the 40 bucks. =20
I will be preparing a letter to formally ask for help in obtaining these =
parts, if anyone has had or has a similar problem with their 3.9, let me =
know as I would like to=20
incorporate some numbers.
I love my truck but if it sounds like a cement mixer, I may as well =
drive a Yugo.
-The Duck (feathers slightly ruffled)
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<DIV><FONT color=3D#000000 size=3D2>About a week ago ( and about 1300 =
messages ago)=20
I posted a problem that I had with timing chain noise on my =
93. =20
After replacing the chain and gears the noise</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2>was cured but returned two months=20
later.</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT> </DIV>
<DIV><FONT color=3D#000000 size=3D2>According to Mopar Performance and =
the local=20
Dodge Dealer, there is a TSB</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2>(technical service bulletin) issued =
that=20
</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT> </DIV>
<DIV><FONT color=3D#000000 size=3D2>1) acknowledges the =
problem</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT> </DIV>
<DIV><FONT color=3D#000000 size=3D2>2) addresses the problem by =
prescribing a new=20
timing set that utilizes a chain</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2> =
tensioner. (about=20
110 bucks, not a big deal but since it is a design problem,</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT><FONT =
size=3D2> Chrysler=20
should stand behind it in my opinion)</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT> </DIV>
<DIV><FONT color=3D#000000 size=3D2>The guy at the local dealership gave =
me an 800=20
number to see if I could do some</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2>battle and see if they would at =
least cover the=20
parts and I would install myself.</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT> </DIV>
<DIV><FONT color=3D#000000 size=3D2>I reached a customer service rep =
(read: low=20
pay/uneducated and does not know a Viper from a Volkswagen) who was nice =
enough=20
but indicated that no recalls had</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2>been issued even though he =
aknowledged that=20
there is a known problem.</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT> </DIV>
<DIV><FONT size=3D2>I may as well been calling General =
Motors.....hell....I KNOW=20
there is a problem....I own one! And if a recall had been issued, =
I WOULD=20
HAVE TAKEN IT IN!! As my son would say =20
DUUUUUHHHHH!.</FONT></DIV>
<DIV><FONT size=3D2></FONT> </DIV>
<DIV><FONT size=3D2>If a company has a known design problem, has taken =
steps to=20
identify a fix, you would think they could offer some financial =
assistance in=20
correcting.</FONT></DIV>
<DIV><FONT size=3D2></FONT> </DIV>
<DIV><FONT color=3D#000000 size=3D2>Hell, Kawasaki gave me 300 bucks =
worth of parts=20
on my wife's 5 year old jet ski when the CDI unit went to hell.....in =
the middle=20
of a god-damned lake. If Kaw can do it for a toy, Chrysler ought =
to be=20
able to do it on a guy's primary mode of transportation.</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT> </DIV>
<DIV><FONT size=3D2>Sure, 110 bucks is not a huge sum of money =
but.....what do=20
these parts cost Chrysler? 40 bucks at the =
most. =20
What is the price of an unsatisfied customer?</FONT></DIV>
<DIV><FONT size=3D2>Probably more than the 40 bucks. </FONT></DIV>
<DIV><FONT size=3D2></FONT> </DIV>
<DIV><FONT size=3D2>I will be preparing a letter to formally ask for =
help in=20
obtaining these parts, if anyone has had or has a similar problem with =
their=20
3.9, let me know as I would like to </FONT></DIV>
<DIV><FONT size=3D2>incorporate some numbers.</FONT></DIV>
<DIV><FONT size=3D2></FONT> </DIV>
<DIV><FONT size=3D2>I love my truck but if it sounds like a cement =
mixer, I may as=20
well drive a Yugo.</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT> </DIV>
<DIV><FONT color=3D#000000 size=3D2>-The Duck (feathers slightly=20
ruffled)</FONT></DIV></BODY></HTML>
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