W. Jack Hilton III wrote:
>
> I just talked to Jef Bell at JBA .
>
> I let him know that even though I haven't gotten mine to see them for
> myself , that there were a couple of people that had a couple of problems
> with their headers .
>
> I asked him about the possible prro welding , and he assured me that if you
> call him and tell him exactly what the problem is that he will do his best
> to resolve the problem .
>
> At the very least he has stated that if anyone is not happy with the
> headers that they can be returned for a full refund .
>
> I also asked about the coaters that were used .
>
> Jeff told me that for the orders for people in the Western US (Oregon ,
> Washington , CA , Nevada , etc.) that those sets were shipped to a coater
> in the LA area to save some time .
>
> That coater has said that he shipped out all of the headers he had
> yesterday and that they should be arriving by Wednesday of next week .
>
> He told me that for the customers in the Mid-West and Eastern US that those
> sets were in fact coming from the coater in OKC and they should be arriving
> at the customer's house withing the next few days .
>
> Jeff is more than willing to work with anyone that has any problems with
> their headers , just give him a call at 800-830-3377 ext. 105 from 7:30AM
> to 4:30PM Pacific Time .
>
> ***Please note that the offer for the headewrs is no longer valid at this
> time .
>
> When we get another group of ten or more , we may be able to set up another
> buy from JBA , I would guess maybe in the next few weeks to one month . ***
Based on the ship date of yesterday out of LA, that means I should see
mine tomorrow. I'll report in with what I see.
Sorry to hear that some folks are less than enthusiastic about what they
received. I'm hopeful that the quality is good right outta the box as
I'd like to install these on Saturday.
I have to agree with what someone said earlier in that Jeff seems very
customer service oriented and seems willing to go the extra mile to make
us happy. If you're not happy with what shows up, give him a call.
Bob
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