I take back my reply, this one was much better.
Glenn
Bristol, CT
-----Original Message-----
From: Mark Bate [mailto:kd6rmi@k6.net]
Sent: Saturday, September 05, 1998 7:38 PM
To: dakota-truck
Cc: Dkota4by4@aol.com
Subject: RE: DML: More Ongoing paint problems
It sounds like they feel they can shine you on and get away with it.
Three strikes and they are out. I would avoid that organization in the
future and get a quote from the best body shop in town. Ask at some
Mercedes repair places and get some referrals where they would go to get
the best paint job. Pick one with good references and get a "Mercedes
quality" estimate. Tell them you want the best paint!
Then mail a certified letter to the dealership detailing your three
attempts and asking for them to pay for the $5000 it should cost.
Mention that if you do not get an answer in seven days you will contact
all the local TV & radio consumer shows and CC. If that does not do it a
good lawyer will get you a free truck.
Dkota4by4 wrote:
>Well, for all of you who remember my paint problems...they continue. I just
>picked my truck up from the dealer for a repaint for the THIRD time. The
>first time they were supposed to (according to the Asst. service manager)
>strip the truck to the metal, prep, prime, and respray. Well, that never
>happened because the spots were still there. The second time....same
>thing...but when l picked the truck up...there were scratches in the hood in
>addition to the pits. Now, l pick it up the third time (again they were
>supposed to take it to the metal and start over) and same thing...including
>the scratches. These guys have done nothing but buff the truck each time.
>While l was waiting for them to bring my truck around l talked to the body
>shop manager and he told me they had stripped the truck and started over from
>scratch. After looking at the truck (and a few expletives) he told me they
>didn't strip the truck because they decided there was no need to...even
though
>they charged CC for a full $1500 paint job. (l hate to be lied to) When l
>took it in the last time the Service manager admitted that it "didn't appear"
>that the top was ever touched. Now they want me to take it to them again and
>let them "fix it right". My question is..what should l do? I do NOT want to
>take it back because they have already ruined it 3 times. but what are my
>options. When l call CC they say they want to let their factory rep take a
>look at it..but he hasn't called me back once since May... Any and all
advice
>is welcome and appreciated. I may have to call the BBB and the local news
>station (they do a segment on consumer rip offs)...
>
>Russ
>97 4X4 318 CC
I hope this helps.
Mark Bate
KD6RMI@K6.net
+1.510.429-9100
Think different... Beware of geeks bearing gifts.
W 116.33 Euro/M 117.??
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