there are two 800 numbers which might be of help. One is 800-521-9922.
the other is 800-992-1997. I got the first one after calling the second
one regarding warranty work on my wife's Intrepid. The guy was extremely
helpful and took care of the problem during the phone call. He called the
dealer whaile he was talking to me, put me on hold and got everything
resolved. No shouting, no threats, just straight-forward, honest
business.
HTH
Richard in San Antonio
On Sat, 5 Sep 1998 19:03:33 EDT Dkota4by4@aol.com writes:
>Well, for all of you who remember my paint problems...they continue.
>I just
>picked my truck up from the dealer for a repaint for the THIRD time.
>The
>first time they were supposed to (according to the Asst. service
>manager)
>strip the truck to the metal, prep, prime, and respray. Well, that
>never
>happened because the spots were still there. The second time....same
>thing...but when l picked the truck up...there were scratches in the
>hood in
>addition to the pits. Now, l pick it up the third time (again they
>were
>supposed to take it to the metal and start over) and same
>thing...including
>the scratches. These guys have done nothing but buff the truck each
>time.
>While l was waiting for them to bring my truck around l talked to the
>body
>shop manager and he told me they had stripped the truck and started
>over from
>scratch. After looking at the truck (and a few expletives) he told me
>they
>didn't strip the truck because they decided there was no need
>to...even though
>they charged CC for a full $1500 paint job. (l hate to be lied to)
>When l
>took it in the last time the Service manager admitted that it "didn't
>appear"
>that the top was ever touched. Now they want me to take it to them
>again and
>let them "fix it right". My question is..what should l do? I do NOT
>want to
>take it back because they have already ruined it 3 times. but what
>are my
>options. When l call CC they say they want to let their factory rep
>take a
>look at it..but he hasn't called me back once since May... Any and
>all advice
>is welcome and appreciated. I may have to call the BBB and the local
>news
>station (they do a segment on consumer rip offs)...
>
>Russ
>97 4X4 318 CC
>
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