I bought my Dakota from Ramey dodge in georgetown, everything went
smoothly buying the truck. I was going to order a reg. cab v8 5spd. but
they ended up having an ext. cab on the lot. Well, about a week after
delivery I went to wax the truck for the first time and noticed what
looked like rubbing compound on it, I looked closer and the ext. cab on
the drivers side had been repainted and bondoed. Went to the general
manager and explained, at first they denied it, finally I called
chrysler and they said they had no record of repair work. Got them to
believe I didnt do it and they did an estimate of >$300. I got one done
and it came to over $900. Also had seeral problems with warantee work
(alighnment, ruff idle, cold start clicking under hood). Any ideas what
action I should take? They have offered to only repaint the truck so I
cant see the bondo.
roger a. Sampson wrote:
>
> willk@lantelsys.com wrote:
> >
> > I am planning on purchasing a new Dakota and was wondering if anyone has any
> > experience (good OR bad) with dealerships in the Austin, Texas area?
> >
> > Information on sales, support after the sale, etc. would of interest, and will be
> > helpful in deciding which dealership to purchase from.
> >
> > Any info or experience would be appreciated!
> >
> > Thanks,
> >
> > Will Kacy
> > willk@lantelsys.com
> >
> > --------------------------------------------------------------------------------
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> > Please keep this in mind. Thank you! --Jaek (smit2204) and -Jon- (stei0302)
> > --------------------------------------------------------------------------------
> Will,
> I purchased my Dakaota from Gunn Dodge because they have a One Price
> policy which reduces at least part of the buying hassle. They, of course
> , add back the front in hassle at the back end by trying to get you to
> buy extended warranties, glass etching, additional security systems, and
> a host of high margin dealer adds.
>
> I live in south Austin, and could not get the local delaers, South Star,
> Heart, etc. to order a vehicle. They just want to sell what is on the
> lot or do dealer trades. I required 5 speed, V8, 4 wheel anti lock, 3.55
> rear axle etc. Other things where optional to me but no one could get
> past my required list.
>
> Gunn ordered the vehicle, the sales person knew nothing about Dakotas,
> nor could he understand my requirements, but at least he was a good
> order taker which is all I wanted so in my mind he met my expectations.
>
> I took the vehicle back once for service, which was a disaster. Vehicle
> not ready, they did not do the requested work, etc. I have not been back
> and have just done my own servicing. Vehicle now has 30, 000 miles.
>
> Bottom line is they met my expectations of a modern dealer. I did not
> want any hand holding, and I have low expectations for after sales
> service. They met my requirements.
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