I HAD a popping bed on my 98 R/T ,but my dealer actually found the TSB .
:)
At 11:59 AM 1/20/1999 -0800, you wrote:
>I got the phone call. Told them that I gave them a rating of 2 (also),
>and stated that I brought the truck in for a loose fender (bed), a free
>oil change, and the popping noise. The service guy took 20 minutes to
>get me checked in (made me late for work), and argued with my re:
>the popping noise... AND they didn't call me when the truck was ready...
>They said they called (lie), but no one answered... I gave then my PCS
>#, which has Voicemail (which I told them to leave a message if I
>didn't get the call...) If I didn't have to bitch the guy out (service
>rep)
>on the phone re: popping noise which they have NEVER heard about
>on any Dakotas (yeah right), I told the guy on the phone that they might
>have gotten a 4 out of 5...
>
>He asked "What could they do give better service to their customers?"
>I replied "Fire the guy that was my service rep/advisor, and get people
>that listen to the customer, rather than plug in their 'own' descriptions of
>problems or symptoms when a vehicle is brought in for repair." I had to
>explain to the bonehead (advisor) that I know there's a TSB and possibly
>a recall for the '98 RT bed bolts, and that I have 'friends' all across the
>country with the same problem. He said there's nothing listed for the '99
>RTs.... I had to EXPLAIN again, that I understand that, but take into
>account
>that the 99's are so new, that those issues probably won't surface for a
>while
>(until more 99's are on the road)... and could he please pull his head out
>of
>his ...... try to put 2 and 2 together to see that the problem MIGHT have
>carried
>over into the '99 model year, and that he MIGHT be the first guy to actually
>care enough about customer satisfaction that he could look into/report this
>problem... It was like talking to a wall that didn't echo... You got me??
>I've
>seen deer in the headlights that had more clue than this guy.
>
>Just to throw out something:
>HOW MANY PEOPLE ON THE DML HAVE POPPING BEDS???
>
>and
>
>HOW MANY PEOPLE HAVE THE LOUSY SEAT BELTS THAT DON'T RETRACT??
>
>These I feel will be the TWO main things that haunt the Dakota line.
>Crummy seatbeats (I have slammed mine in the door more times than I can
>count).
>and the mysterious bed bolts that pop only when the service manager isn't in
>the
>vehicle.
>
>Next dealer visit will be to Carl Burger....with an Attitude...
>
>Sam '95 SLT
> '99 RT
>
>
>-----Original Message-----
>From: Martin <martindt@pacbell.net>
>To: DML <dakota-truck@buffnet.net>
>Date: Wednesday, January 20, 1999 11:49 AM
>Subject: DML: dealer service
>
>
>>DML,
>>
>>My dak is in the shop for the check engine light, popping noise and
>>wheel balance at Kearny Mesa Dodge. Hey Sam this time the shop forman is
>>going to look at it. Did they call you for a service rating? I gave them
>>a rating of 2 on a 1-5 scale and what I thought about my last dealer
>>service.
>>
>>--
>>Martin Tolentino
>>
>>99 Dakota R/T CC
>>
>>
>
>
>
----------------------------------------------
Jack Hilton III
Black 1998 Dodge Dakota R/T Club Cab
Charter Pipeline......the Next Wave.....
http://webpages.charter.net/hemi/jbd1.html
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