James,
Your on the right track. Track every action you and the dealer takes, or
refuses to take. Keep that file open and keep climbing the ladder if you
get pushed aside.
Rich - Ashburn, VA
-----Original Message-----
From: james.densteadt@eds.com [mailto:james.densteadt@eds.com]
Sent: Friday, February 12, 1999 3:28 PM
To: Wisotzkey, Rich
Subject: DML: Help me cause my dealer will NOT!!
Apparently-To: dakota-truck@buffnet.net
DMLers,
OK, I've had 4 windshields in my 98 R/T now, and yesterday I noticed this
one that's been in there for 1 month starting to crack. Obviously there is
something structurally wrong with the truck for this to keep happening. The
dealer tells me to call this 800 customer service number and says...."We
can't just keep putting new windshields in it all the time". Well no duh,
just fix the actual problem and you won't have to. Also my dealer said they
can't just keep putting new windshields in it all the time". Well no duh,
just fix the actual problem and you won't have to. Also my dealer said they
won't test the vehicle over 70 MPH, so how do I get the drive shaft looked
at for the loud a#@ vibration at 85+? I love my truck but I feel it's
starting to turn into a lemon. I've had so many problems with.......I'm
starting to loose hope for it. I just called the 800 number and they opened
up a file and sent it off to my dealer and the reps above them, so hopefully
if the great idea of it all works they will call me, take my truck in, and
finally resolve my issues.....or who knows, maybe I might have to turn it in
and have it replaced with a 99 R/T. I highly doubt it though.....wishful
thinking!!! Any ideas or anyone been there and done that....would
appreciate it greatly! Thanks!
James Densteadt
Lake Orion, MI
98 R/T
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