I received a fully loaded Dodge Durango while my truck was in for
service work on my Transmission, 4 days in total, but I did reminded
them that I had brought the vehicle to them for about $13 000.00 worth
of front end damage. Try and see if they will supply one through the
body shop if the dealer has one, that's the loop hole that they can use.
I don't believe these dealer ships get it, just because I have a new
vehicle and bought from their dealership should not mean that our
service to please the customer ends, where do they think Im going to buy
my next vehicle or third or fourth from, them fat chance. There is a lot
of money in repairing vehicles and if they don't want it, Im not going
to support people, dealerships or anything else that stands and hides
around loop holes or policies to protect there ass or bottom line. Make
people happy and they promote and keep coming back. If anything I
believe they as representatives of the Corporation should be bending
backwards to keep Dodge, Chrysler, and Jeep customers happy and wanting
to buy the product again. Piss People off and there gone.
Later... Trent
Bernd D. Ratsch wrote:
>
> That'll be hard to do since some of the dealerships have a sign posted
> (Very Clearly and BIG) that "For insurance purposes, we do not loan or rent
> vehicles while your car/truck is in the shop."
>
> Sucks, I don't agree or like it...but they can do that.
>
> At 10:01 AM 05/04/1999 -0700, you wrote:
> >How do I prove that to the stubborn customer service manager?
> >
> >Steven
> >
> >-----Original Message-----
> >From: Wisotzkey, Rich <Rich.Wisotzkey@gsc.gte.com>
> >To: 'dakota-truck@buffnet.net' <dakota-truck@buffnet.net>
> >Date: Tuesday, May 04, 1999 6:25 AM
> >Subject: DML: RE: I HATE DEALERS was: Heater core blew
> >
> >
> >>Steve,
> >>If they are keeping the truck, by the warranty, they must supply you with a
> >>NO CHARGE loaner/rental car.
> >>Rich - Ashburn, VA
> >>
> >>-----Original Message-----
> >>From: SmokinDakota [mailto:smokindakota@email.msn.com]
> >>Sent: Monday, May 03, 1999 6:59 PM
> >>To: Dakota Mailing List
> >>Subject: DML: I HATE DEALERS was: Heater core blew
> >>
> >>
> >>Bad news,
> >>
> >>I got a call from the service advisor. He said it is under warranty, BUT
> >due
> >>to my stupidity of adding an aftermarket alarm and and stereo system, its
> >>going to cost me 2 hours worth of labor to take move the wiring to the
> >>heater core. Needless to say, I was VERY upset. Especially when they said
> >>they need the dak until tomorrow night. I have a final term paper due
> >>tomorrow and no way of getting to school. I asked the service bitch, oops I
> >>mean manager, what they would do to compensate me/satisfy me. Answer, I'll
> >>give you the # to Enterprise Rent-a-car and talk to the shop foreman and
> >see
> >>if 2 hours is excessive. I am still not satisfied and need suggestions on
> >>what to do? I will be starting a web page like Jon's idea, but mainly about
> >>CROWN dodge, a supposed 5 star dealer. So if you got complaints about Crown
> >>dodge send em to me.
> >>
> >>I forgot to mention that right when I got to the dealer, a customer comes
> >up
> >>to me and start to tell me how these trucks are worth $h!t. He had a 4
> >>banger and said he loses control in turns and some other problems. Another
> >>satisfied customer.
> >>
> >>Steven 2me
> >>http://www.smokindakota.com
> >>AOL Instant Message = SmknDakTrk
> >>
> >>
> >
> >
>
> Bernd D. Ratsch
> Pflugerville, TX
> http://lonestar.texas.net/~bernd/Dakota.htm
> 1997 Dodge Dakota SLT/CC (V6)
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