Too bad they didn't get it right the first time, but I
guess that is just the 'modern manufacturing process' used
with almost every product today. Good to hear customer
service actually exists still, though. Is there a website
where I can see this cover? Just curious.
JY
--- Mike Williams <williams@kode.net> wrote:
> I got my Tonneau over about a week after I got the R/T at
> that time I
> wasn't impressed with the quality of the paint on it. I
> waxed and it
> looked ok so I though I'll just wait till I have some
> time and go and
> see what they would do about it. Well it's about time to
> wax again and
> I've noticed to large spots were the paint seems thin.
> Since it is Black
> you don't really notice it except in certain light.
> There was also a
> large run on the rear lip. and three spots just behind my
> sliding glass
> window that had touch up paint of some nicks. I also had
> heavy swirl
> marks. Since we have a Colonel's retail shop here in
> Flint and I had
> some time today. I dropped buy and showed it to them.
> They first
> offered to send it out and get it resprayed, I kind of
> hemmed and hawed
> about it and and told them I needed the top to secure my
> tools and
> equipment for work and then I asked if they could have
> one painted and
> exchange it. No problem I should be getting a new one in
> a week. The
> cover I got was painted at there factory in California.
> Hopefully the
> one painted locally will be better a better quality job.
>
> I had the hydraulics go out two weeks after I got the
> cover and they
> replaced them no questions asked. The cover has a 3
> year/30,000 mile
> warranty and it is refreshing to be on the receiving end
> of good
> customer service for a change.
>
> --
> Mike Williams -- VP Mid-Michigan Mopar Enthusiasts
> 99 Blk R/T CC
> Mark your calendars.. June, 6th our 2nd all Mopar Show
> see
> http://mid-mich-mopars.org
>
>
>
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This archive was generated by hypermail 2b29 : Fri Jun 20 2003 - 12:14:08 EDT