That is very strange, but sounds like the actions of a 5 star dealer. My
dealer and others I have been to always wash your truck before they bring it
up to you. Did you state to the dealer you where in a hurry? Sometimes it
takes them up to 20 minutes to wash my truck, if its busy.
Steven 2me
http://www.smokindakota.com
AOL IM = SmknDakTrk
> -----Original Message-----
> From: owner-dakota-truck@buffnet4.buffnet.net
> [mailto:owner-dakota-truck@buffnet4.buffnet.net]On Behalf Of Carl
> Sent: Tuesday, June 08, 1999 9:42 PM
> To: dakota-truck@buffnet.net
> Subject: DML: 5-Star Dealer Service (read/respond)
>
>
> To all
>
> Today 06/07/99 I took my 1999R/T CC Black (770mi) to the dealer (5-Star)
> here in Phoenix, AZ to have a couple of warranty items
> serviced. Namely, truck pulls to right, and wheel shimmy @ 55-70mph.
>
> I informed the service writer that I was aware of a TSB #02-11-98
> for the alignment specs on the R/T. She was so-so on the fact
> that I gave her the TSB#.
>
> They aligned front end
> (caster & camber low on right front & toe out of spec).
>
> Load force balance tires
> (one failed - new tire on order).
>
> This tire thing surprises me as I thought tires were NOT
> covered by DC, but rather by the manufacturer, in my case Goodyear.
> Any thoughts?
>
> When I dropped off my truck, it was spotlessly clean from one end to the
> other.
> When I picked it up, there were greasy hand and finger prints
> all over my truck. On the hood, fenders, doors, bed,
> and the inside of the drivers side door. This really pissed me off
> but as I was in a hurry to make a meeting, I left without
> voicing my opinion. I WILL however mention it when I take it
> back to get the tire replaced!
>
> I am asking for the opinion of fellow owners/readers on the list.
>
> Do you think it's asking too much for any dealer to take the time
> to clean off any dirt/grease left on your vehicle when they service it?
>
> Especially when it costs you in excess of 22K. I'm sure the mechanics
> who worked on it probably don't care and therefore don't
> give a damn if they get some grease on your car.
> Or they are just plain too busy with other repairs to take the time
> to wipe it off.
>
> If you want to, you can reply via my email or here to the list.
> When I get the survey form in the mail, I will not forget to
> mention that the so-called 5-Star dealer left my truck a dirty mess.
>
> BTW - I had to have my wife's 1998 Voyager towed to the nearest dealer
> due to a non-start problem. It turned out to be the battery and
> it was under warranty. The dealer was NOT a 5-Star dealer and they
> took the time to wash my van, and it looked great when I picked it up.
>
> So much for your 5-Star dealers.
>
> Carl Montney
> 1999 Dakota R/T Black CC
> 1998 Plymouth Grand Voyager
> http://www55.pair.com/cmont/dak/carls99.htm
>
>
This archive was generated by hypermail 2b29 : Fri Jun 20 2003 - 12:14:23 EDT