Yup, I can agree with this but I'm curious if you (whoever you are) work for a
dealership? I may poke fun at them 'cause of all the bad experiences I've read
about on this list, but like I've said before I think I have found a 5 Star
Dealership worthy of the name (Westminster Dodge in Mass.). I wonder if Dodge
or DC would pay these guys to give lessons to existing dealerships (5 Star or
not) that are lacking in customer service skills? I've been to bone-head
dealerships before and it truly is one of the most frustrating experiences a
person can have.
Tom
P.S. I don't work for the dealership.
______________________________ Reply Separator _________________________________
Subject: Re: DML: Five Star Service Worth Going To
Author: <dakota-truck@buffnet.net> at smtpout
Date: 12/31/99 2:02 PM
The five star dealer must go through a lot of training and constant
evaluation to retain that designation. It really isn't easy. Sorry if
someone has had a bad experience at one. Just because you had a bad
experience, this does not mean all five star dealers are bad when it
comes to service. Also remember, service is only part of the game! As a
five star dealer, they solicit and pay much more attention to customer
complaints. Try speaking with the service or general manager about it.
Be open minded about it.
Having certain genetalia has nothing to do with it. That may be caused by the
service advisor, not the dealership.
<snip>
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