Re: RE: "5 star" dealers

From: Bernd D. Ratsch (bernd@texas.net)
Date: Wed May 10 2000 - 14:49:15 EDT


If you don't mind me asking...what happened? All of those guys are also
active in the Viper Racing program and didn't bother me with any warranty
issues when I was still in CA.

- Bernd

----- Original Message -----
From: "Bob Mankin" <bob@cadpros.com>
To: <dakota-truck@buffnet.net>
Sent: Wednesday, May 10, 2000 1:05 PM
Subject: Re: DML: RE: "5 star" dealers

> "Bernd D. Ratsch" wrote:
> >
> > Who ever had the problem with Steven Creek Dodge, talk to Jim Riddle
(tell
> > him Bernd Ratsch says "Hi"). They've been the main source for all the
> > family cars for the past 10 years and they've never done us wrong.
Could
> > have been some pissed off employee or just a bad day.
>
> Thanks Bernd. I do know who Jim Riddle is, but he is ultimately
> overruled by Jim Garcia, the Service Manager and John Billings, the
> district rep. Those are the two I am doing battle with.
>
> Do you(or anyone else reading) know anything about a supreme court
> ruling on this sort of issue? I'm familiar with the Magnuson-Moss Act.
> Been quoting that one from the minute they turned me down. Still pissed
> I can't get a direct phone call from either the GM or the district rep.
> Both refer calls back down to Jim Garcia. Still rounding up my
> documentation. By Friday I'll be mailing a pile of copies to half a
> dozen agencies and notifying the dealer my intent to pursue legal
> action. Since preliminary research would indicate this is a pattern of
> business for these people, a class action suit is certainly not out of
> the question.
>
> Bob
>
>



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