You would think that some of these D#*N dealers
would want your business again and try to meet you
half way. For what its worth Bob, I hope you nail
these S-O-Bs to the wall!
GS -
Bob Mankin <bob@cadpros.com
> Latest update from here: District rep did call me this afternoon and
> went on like a scratched record. He says the Magnuson-Moss Act has no
> bearing here. He states the pinion angle has been altered. I ask him
> what is the angle and what spec does it violate. He ignores that(they
> never measured it) and goes on to point out that in his opinion I've now
> compromised the emissions system via the installation of JBA headers, a
> Mopar PCM and K&N open element air filter. I point out to him that all
> carry C.A.R.B. certification and ask what he bases the comment on. "I'm
> not going to argue with you", he says.
>
> I ask about how suspension modifications relieve them from a cross
> threaded caliper bolt issue and he states that they believe I cross
> threaded it myself. So, I've effectively been accused of fraud now. I
> have both an eye witness and physical evidence to the contrary. Let's
> rock and roll, baby! They are almost making this too easy.
>
> I highly recommend to anyone who has to go through this sort of deal to
> keep copious notes. I've got something like 9 pages from just the last
> 10 day event. Call everyone even remotely involved at the dealership.
> Call them several times. Call the national number. Insist on your
> rights. I have found the more you push back and talk to more people, the
> more you can catch them changing stories, and outright lying. It will
> help your case possibly since they probably are not doing the same on
> their side. And if my experience is any indication, you can easily make
> them look incompetent.
>
> But better not take my word for it, since I'm now a felon according to
> my good buddies at Stevens Creek Dodge ;-)
>
> Bob
This archive was generated by hypermail 2b29 : Fri Jun 20 2003 - 11:51:17 EDT